VP of Service Delivery (RCM)

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As the Vice President of Client Service Delivery, you will play a pivotal role in engaging with hospital presidents and local leaders to effectively communicate R1's performance in meeting their KPI expectations. You will have the opportunity to travel to the West Coast region, connecting in person with customers to facilitate process change management and educate leaders on R1's key deliverables. Additionally, you will collaborate with internal executives to relay customer feedback and drive impactful changes through influence.

In this role, you will thrive in a matrixed environment focused on customer relationship management and satisfaction. You will leverage your industry expertise to develop strategic visions and operational tactics aimed at enhancing revenue cycle performance and delivering superior results.

Here’s What You Can Expect

• Partner with hospital presidents and local leaders to align operational objectives with performance goals.
• Develop and maintain strong relationships with hospital leadership, leading in a fast-paced, high-growth environment.
• Monitor performance KPIs and ensure budget expectations are met in accordance with contract MSA.
• Collaborate across functions to achieve growth goals and drive operational excellence.

Requirements

• Minimum of 10 years of experience in revenue cycle management.
• In-depth knowledge of healthcare regulations and payer policies.
• Proven leadership experience, with the ability to manage and motivate a team. (Senior Director and above)
• Strong and broad understanding of Revenue Cycle Operations within a hospital setting.
• Strategic vision and operational excellence across end-to-end solutions.
• Exceptional negotiation and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in data analysis and reporting too

For this US-based position, the base pay range is $197,760.00 - $254,682.40 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 30.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

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