VP, Global Alliance & Partner Sales

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: VP Global Partner  

Department & Team: Sales 

Reports to: EVP & Chief Sales Officer  

Location: USA 

POSITION OVERVIEW 

Reporting directly to the EVP and Chief Sales Officer, the VP Global Alliance & Partner Sales will lead an organization responsible for managing the global relationships with select partners who have distributed operations in many or all regions. This team will be measured by the pipeline generation and bookings performance of these partners at a global level, across all sales motions and routes to channel. Regional sales resources will be responsible for regional or sub-regional targets related to these partners and their subsidiaries. 

This is a new position as we continue to scale and grow the Genesys business.  We are seeking a leader with demonstrated success in developing and managing global relationships in a high growth SaaS environment and who has prior experience of operating as part of a global sales leadership team. 

KEY RESPONSIBILITIES 

• Establish and deliver global pipeline generation and bookings targets with Global Partners. 

• Develop and maintain relevant, trusted executive-level relationships. 

• Develop, lead and motivate a key team of globally dispersed resources. 

• Define and execute global partner go-to-market programs, and campaigns. 

• Drive loyalty by ensuring partners realize value while building and growing a Genesys practice. 

• Ensure partners are fully enabled at global and regional levels and deliver on our customer experience expectations. 

• Effectively align regional Genesys sales teams and leaders for local execution of global initiatives. 

• Track and report key success metrics for Global Partners. 

• Quickly take stock of the business as it stands today, developing a thorough understanding of Genesys’ solutions, its technologies, its customers, their use of those technologies, and the way in which solutions are currently sold and supported.  

• Participate and contribute as a full member of the Global Sales Leadership executive team.  

LEADERSHIP SKILLS  

• Demonstrable ability and track record of bringing passion, energy and motivation to a business.  

• Exceptional communication skills, able to win commitment and buy-in to a common vision and clearly stated goals.  

• Ideally, experience of having worked successfully in a private equity backed company.  

• Proven experience of being able to succeed in a global and matrixed organization, with the ability to balance stakeholder expectations and ensure team and organizational goals are achieved.  

• Proven track record of relationship building and development at the highest levels within partner and client organizations. 

• Track record of driving revenue in a sophisticated, solutions environment with a proven, quantifiable record of aggressively growing sales and exceeding goals.  

• Track record of building high performing, collaborative teams and of hiring, motivating and retaining top sales talent. 

Compensation:
Market competitive salary with an anticipated base compensation range of $232,100.00 - $431,100.00. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location

#LI-Remote  

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.