VP Customer Success, Enablement

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Position:VP Customer Success, Enablement

Position Summary:The Vice President of Customer Success, Enablement is a strategic leader responsible for ensuring the successful deployment and operational effectiveness of Lumeris’ innovative technology solutions, leveraging AI at scale within Lumeris’ Enablement Provider and Health System Partnerships. This role will spearhead the rollout of technologies that will drive improved performance in Value Based Care arrangements, and is pivotal in driving customer satisfaction, scalability, and operational excellence. The VP will build and manage process for implementations as well as ongoing customer management, including project delivery, customer onboarding, process optimization, and ongoing business operations through optimizing roles across a matrix environment.

Job Description:

Primary Responsibilities

• Develop and implement a comprehensive customer success strategy that aligns with our technology’s goal of improving performance in Value Based Care.
• Cultivate and maintain strong relationships with health system and provider partners to ensure they achieve desired outcomes using our technology.
• Ensure optimal customer onboarding process to ensure a smooth transition and integration of technology into client environments.
• Lead initiatives to optimize our operational processes, ensuring efficiency and effectiveness in service delivery.
• Implement metrics and KPIs to assess operational performance, customer satisfaction, and overall success.
• Provide matrix leadership to a high-performing, cross-functional team responsible for project delivery, customer onboarding, and ongoing operations.
• Foster a culture of continuous improvement, innovation, and collaboration within the team and in partnership with Product, Operations, Engineering and Sales.
• Collaborate with product development, sales, and marketing teams to ensure alignment in product delivery and customer expectations.
• Act as a key liaison between customers and internal teams to communicate feedback and insights for product and service enhancements.

• Qualifications
• Bachelor’s degree in Business, Healthcare Administration, Operations, or a related field; MBA or equivalent experience preferred.
• 15+ years of experience in implementation and operations of enterprise healthcare technology in Health Systems
• Proven track record of leading large-scale implementations and driving operational efficiencies.
• Strong leadership experience, with the ability to develop high-performing teams.
• Excellent stakeholder management skills, with the ability to engage at all levels, including C-suite executives.
• #LI-REMOTE

Working Conditions

• While performing the duties of this job, the employee works in normal office working conditions.

Disclaimer

• The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.

#LI-Remote

Lumeris is an EEO/AA employer M/F/V/D.

The hiring range for this position is:

$203,000.00-$295,250.00

Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. This role may also be eligible for incentive compensation. At Lumeris, we are committed to providing a total rewards package that supports your overall well-being. Our benefits include medical, vision, dental, well-being programs, 401(k) with company matching, life insurance, paid time off including paid leave, and so much more. Learn more by visiting our Careers Page.

Member Facing Position: No- Not Member or Patient Facing Position

Location:United States

Time Type:Full time

Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment. Apply