VP, Client Services

WHY DEPT®?

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. 

We are currently only hiring in specific location in the United States. Locations, office requirements, and salary bands are outlined below. Please note that we do not offer relocation at this time.

About You

The VP, Client Services is responsible for implementing, leading and growing client engagement for your book of accounts. You set the tone, inspiring greatness and motivating the team to not only drive high client satisfaction but also manage client expectations and ensure our programs are focused on exceeding their goals to drive limitless growth. You are accountable for your book of business and the management activities and serving as a leader within a client team, you oversee direct reports as well as maintaining indirect responsibility for growth services. 

JOB RESPONSIBILITIES  

• Establishing and maintaining strong, strategic partnerships with the client by ensuring the successful execution of deliverables and putting forth recommendations related to applied strategy inclusive of their marketing mix, technology stack, and/or industry knowledge
• Building relationships and rapport with key senior client POCs (defined per account) looking to establish DEPT as a strategic partner and solutions provider 
• Strategically educating senior client POCs on the full suite of services across DEPT
• Proactively delivering thought leadership and inspiration specific to industry, vertical and economic landscapes that evolve the way we buy media and do business
• Partnering and collaborating with other client agency/internal partners to deliver an integrated media approach across channels
• Engaging a cross-agency team to deliver high levels of service and output quality
• Providing the strategic infrastructure to push the team to work/think differently 
• Immersing yourself in clients’ business: understanding their challenges, objectives, external economic environment, markets they operate in, competitive threats and relevant partner agencies; knowing their business model, how it is performing and what success looks like; knowing client’s products inside out and applying this knowledge to deliver innovative, ambitious client plans and service

QUALIFICATIONS   

• A minimum of 8 years’ direct response focused paid search & social experience (spanning all Google & Meta products) and a minimum 5 years of experience in a client-facing marketing role 
• Proven prior work experience managing a team of 3+ direct reports / team members and a total team size of 15+ and demonstrated ability to mentor and develop direct reports into more senior roles 
• A deep understanding of Google Ads/Meta Ads Manager and be skilled at effectively communicating direct response paid search & social performance, goals, targets, and tactics to clients and can get into the weeds when necessary 
• Preferred background with direct response mobile app user acquisition campaigns 
• The ability to audit an account and present actionable insights to a client 
• The ability to provide feedback and strategic guidance to all paid media channels (search, social, shopping, display, mobile, native and video)  
• To hold your own talking growth strategy, SEO, CRO, analytics and measurement with marketing managers and C-Level executives alike 
• Experience acting as an escalation point for clients, evaluating team services levels and proposing improvements

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our  benefits package:

• Healthcare, Dental, and Vision coverage
• 401k plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave

The anticipated salary ranges for this position and subsequent locations are listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we're flexible. 

WE SUPPORT YOU BEING YOU: 

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture. 

Learn more about DEPT®

 

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

#LI-Hybrid #LI-Remote

This is a hybrid office location with the expectation that you will need to go into the office 3 days week. You must be located within 50 miles of our Chicago, IL office located at: One South Wacker, 1 S Wacker Dr #2250, Chicago, IL 60606.

Chicago, IL Salary Range$137,100—$198,800 USD

This is remote role, however you must be located within 50 miles of Salt Lake City, UT to be considered.

Salt Lake City, UT Salary Range$120,800—$182,300 USD

This is a hybrid office location with the expectation that you will need to go into the office 3 days week. You must be located within 50 miles of our Denver, CO office located at: 3320 Walnut St, Denver, CO 80205

Denver, CO Salary Range$125,700—$182,300 USD

This is remote role, however you must be located within 50 miles of San Diego, CA or Los Angeles, CA to be considered.

San Diego, CA Salary Range$137,100—$198,800 USD

This is remote role, however you must be located within 50 miles of San Diego, CA or Los Angeles, CA to be considered.

Los Angeles, CA Salary Range$137,100—$198,800 USD Apply