Virtual Outreach Coordinator

Overview

 

Position Title:            

Virtual Outreach Coordinator

Reports To:                

Associate Director, Remote Services

Location:                  

US Remote

Work Arrangement: 

Remote

Salary Grade:              

Level 6N

Compensation: 

$ 52,800 - $66,000

 

About CWS

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose

The Outreach Coordinator works in CWS’ Virtual Integration Services team to 1). provide community education to promote Virtual Integration Services and referral pathways, 2).  conduct education and group orientation to ORR eligible community members on how to navigate accessing benefits and resources in their communities and 3). conduct community resource mapping in diverse geographic areas to build partnerships that support program participants goals and self-sufficiency. To execute these workflows the Outreach Coordinator will collaborate with the Virtual Integration Services team and other stakeholders in the newcomers’ ecosystem by 1). developing materials, educational resources and making presentations and 2). researching and developing partnerships with other community-based resources in order to increase the capacity of newly arrived refugees and other ORR eligible populations facing barriers to achieve lasting self-sufficiency. The Outreach Coordinator will also support group service to empower community members with the knowledge of ORR benefits systems, services and other community resources available to them in their community through live presentations and virtual forums. Additionally, the position will conduct research and outreach on a wide array of community resources to advocate for client access to promote local integration in a diverse number of locations.

Responsibilities

Essential Duties: 

1). Provide community education to promote Virtual Integration Services and referral pathways:

• Research, analyze and liaise to nurture referral pipelines to the Virtual Integration Services team.
• Develop materials and present to diverse stakeholders, including private sponsors, RAs, SRCs/SRHCs and community-based organizations, to disseminate information about the Virtual Integration Services at CWS HQ and increase referrals to programming.
• Research and create sustainable referral pipelines to programming for remote services 
• Communicates, coordinates and promotes programs within the community and partners. 

 

2).  Conduct education and group orientation to ORR eligible community members on how to navigate accessing benefits and resources in their communities:

• Assess potential clients ORR eligibility status & develop, maintain and conduct newcomer orientations to communities.
• Support group services and scaling of services through hosting client facing workshops, developing virtual community spaces (via approved CWS platform) and supporting logistics of virtual participation.

 

3). Conduct community resource mapping in diverse geographic areas to build partnerships that support program participants goals and self-sufficiency:

• Collaborate with Virtual Integration Services colleagues to support community engagement through volunteer recruitment, community asset mapping and partnership development to support program participants’ service goals.
• In collaboration with case managers, work with clients to remove barriers and realize the goal of family self-sufficiency. Identify support services that may assist clients in becoming self-sufficient, such as pro-bono and low-bono immigration representation, educational resources, health or other resources.
• Identify new referral resources that will facilitate and assist client in self-sufficiency 
• Serve as an advocate for program participants

 

Misc. Admin Tasks:

• Complete all case notes and program documentation, ensures accuracy and compliance within program guidelines and confirms timely delivery of services 
• Ensure timely data entry into agency databases 
• Maintain up-to-date knowledge through self-education about resettlement and integration programs and develop specific expertise in the ORR eligibility documentations and needs.
• Other duties as assigned 

 

Qualifications

Experience:

• Bachelor’s degree or equivalent education in in lieu of degree
• At least four years of experience in a local resettlement affiliate (or other immigrant serving organization) providing employment or case management services or resource development;
• Supporting new arrivals with navigating US systems, empowering program participants to reach their goals and advocating with service providers to successfully connect newcomers to services or resources.
• Demonstrated partnership building to meet program participants' needs.
• Excellent written and verbal communication skills
• Ability to keep track of and juggle multiple priorities and to meet deadlines with accuracy and attention to detail
• Experience in general office work, processing information and materials and maintaining records and files
• A quick learner and able to get up to speed quickly on new topics
• Commitment to professional growth and openness to feedback
• Ability to work in a fast-paced environment and manage shifting priorities

  

Skills:

 

• Strong interpersonal and diplomacy skills; ability to work collaboratively and effectively with partners and teams;
• Knowledge of commonly spoken languages of refugee clients preferred (but not required), including Spanish, Haitian Creole, Dari, Pashto or Ukrainian
• Ability to conduct oneself in a professional and courteous manner at all times to represent the professional and institutional interests of CWS;
• Knowledge and experience in working with Microsoft Word, Excel, Power Point and database software is essential;
• Strong writing skills;
• Ability to work in a multi-cultural environment required;
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Special Requirements

Work Location:

 

This position is a US-based remote role. Employees wishing to maintain a remote work arrangement must be able to fulfil the following conditions:

 

• Ability to maintain secure and appropriate personal work environment for day-to-day work
• Access to strong and reliable internet access
• Ability to adhere to CWS data security policies and protect sensitive and personally identifiable information
• Regular work hours must span core business hours 10AM-4PM Eastern time – some flexibility in core work hours depending on candidate time zone
• Must use CWS provided equipment such as laptop and cell phone

 

The job will require reference checks, standard criminal background checks, and motor vehicle background checks.  

Benefits

CWS offers a competitive benefits package that includes:       - 403 (b) Retirement Plan                                                - Medical, Dental and Vision Insurance                                                   - Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)   - 14 Official Holidays   - 12 Sick Days Off (Accrued monthly)                                       - Life Insurance and AD&D                                              - Long Term and Short-Term Disability                                                   - Employee Assistance Program (EAP)                                                  - Health Savings Account                                                - Flexible Spending Accounts Apply