Virtual Assist

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

As a Virtual Auto Damage Adjuster, you'll process vehicle damage estimates received from inbound calls from shops. Your responsibilities include negotiating and efficiently managing claims, ensuring they meet Allstate's standards and reflect repair facility input. You're at the heart of Allstate's Claims Culture, which is all about caring, empowering, and restoring—accomplished through compassionate and clear communication. You'll lead with empathy in every claim, assessing damages independently and interpreting policies for coverage.
You'll communicate with customers and repair shops via phone, email, or video chat, guiding them through a straightforward claims process and personalizing communication based on their preferences. Negotiating fair claim settlements with all parties involved is also a crucial part of your role, applying savvy strategies to complex cases.
You'll operate in a fast-paced environment, utilizing a variety of tools and platforms to support your critical thinking and problem-solving skills. Your work will be instrumental in upholding the company's financial integrity by adhering to policy agreements. Training will be provided for the claims system you'll use to document your work accurately and promptly for each claim.

Candidate must be located in CST/EST time zone

Responsibilities:

• Virtually handle inbound VA calls from customers and shops
• Maintain a professional workspace with all videos recorded
• Return unanswered VMs or emails
• Conduct inspections via VA app, documenting damages or paperwork
• Write estimates/supplements/total loss to completion
• Inform customers and shops of inspection results
• Empathetically communicate with customers, providing clear instructions
• Document claims with photos/inspection details
• Issue payments and document claim files accordingly
• Handle total loss situations including negotiation and lienholder information
• Navigate time zones as needed
• Attend virtual team meetings and collaborate effectively

Qualifications:

• You have 18-24  months experience in auto Collision estimating using Mitchell and CCCOne.
• You have a High School Diploma or a GED
• Proficient written and verbal communication skills to effectively interact with customers.
• Strong attention to detail and ability to write precise and comprehensive estimates.
• Comfortable with utilizing technology and various platforms for claims processing.
• Excellent time management and organizational skills to manage multiple assignments effectively.
• Valid driver's license and willingness to travel as part of the job requirements.

Skills

Communication, Critical Thinking, Negotiation, Oral Communications, Problem Solving, Time Management

Compensation

Compensation offered for this role is $47,440.00 - 81,902.50 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Apply