Vice President, Strategic Customer Success
REMOTE - US
Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.
Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.
Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.
We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.
Job Description:
We are seeking a dynamic and experienced Vice President of Strategic Customer Success to lead our elite team dedicated to managing our highest-value accounts. Reporting directly to the executive leadership team, the VP of Strategic Customer Success will play a pivotal …
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Growth Opportunities Inclusive culture Remote work
Tasks- Collaborate with sales and marketing
- Develop strategic initiatives
- Lead customer success team
AI Communication Cross-functional Collaboration Customer Advocacy Customer communication platform Customer data Customer Engagement Customer Engagement Platform Customer lifecycle Customer Retention Customer Success Data analysis Data engine Marketing Technology Mentoring Process Optimization Revenue growth Sales Strategic planning Team Leadership
Experience10 years
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC+0 UTC+10 UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9