Vice President, Product - Member Experience

Thank you for considering Progyny!

The VP of Product will lead a new team of product managers and designers dedicated to driving a cohesive member experience that includes both digital and warm touch guiding the evolution of our member facing mobile/web app and the technologies that enable our supporting services. You will be responsible for leading the intersection of technology, user interactions, and business functions to optimize the experience for our members, care advocates and coaches, leading to an exemplary member experience and internal operational excellence.  We are looking for a passionate advocate of customer centered design, leading with a research-oriented mindset through metrics-first investigation of current business and system processes, developing hypotheses aligned on value-metrics that are tested through implementation and experimentation.  
 
What you’ll do… 

• Coach, lead and grow a product and design team focused on our member experience.  

• Strategically guide initiatives through leadership involving product research, strategy, planning, and lifecycle management efforts to clearly map the intersection of technology, user needs, and business functions. 

• Guide quantitative and qualitative evidence capture highlighting the seamless nature of Progyny product experience for members, care advocates and coaches to inform ideal user experience hypotheses.   

• Develop compelling and thorough journey maps and user scenarios that articulate a product vision backed by solid quantitative and qualitative research analyses. 

• Partner cross-functionally with stakeholders across the organization to define product and market requirements, and effectively navigate around experience frictions and headwinds. 

• Curate strong relationships with stakeholders, partners and customers in support of joint exploration and feedback to improve the product experience  

• Monitor business, market, and technology trends to inform product strategy and proactively propose new solutions, especially around closing functional gaps and optimizing existing resources. 

• Take a holistic and collaborative approach to product design and strategy, which includes, but is not limited to engaging with sales/commercial, commercial product management, marketing, member services aligning on product investment priorities. 

• Be a strategic partner to the business and help drive operational excellence while supporting revenue growth through client retention and customer satisfaction. 

• Inform and guide the strategic roadmap for member experience to pursue the right balance of innovation with execution. 

• Coordinate and collaborate closely with engineering and product stakeholders to champion strategically impactful initiatives as well as achieve tactical wins for the business. 

• Define and analyze metrics that inform the success of products in light of business goals. 

• Continually validate products with internal and external customer feedback and against business goals. 

• Help determine internal and contract/external resources and skills required for the delivery teams to deliver on the product strategy and roadmap. 

About you… 

• 10+ years leading teams focused on experience research and design initiatives for users in both current and future products and interaction touchpoints (human and digital) 

• Demonstrated ability to lead development and education on the incorporation of journey mapping to user goals, proactively helping inform the delivery of high-quality product experiences 

• Experience in both quantitative and qualitative evidence capture to inform ideal user experience hypotheses 

• Proven experience coordinating with engineering, product, senior leadership and executive stakeholders to champion initiatives that optimize experiences towards the ideal member progression and support, with empathy as a core consideration 

• Experience in managing backlogs and teasing out strategic focus in balance with tactical goals that drive value for the business  

• Experience leading structured ideation sessions (ex: IDEO models) with a focus on getting to plan 

• Familiarity with business/systems analysis and process modelling techniques (ex: BPMN) 

• Familiarity with user experience research models and where to apply pragmatically to inform delivery efforts (ex: Cooper personas, Heuristics evaluations, prototyping, etc.) 

• Experience in analytic models for system/user impact effectiveness and applicability/limitations (A/B testing, conjoint analysis, NPS, TURF, etc.) 

• Experience in working through analytic data and presenting results in familiar patterns to executive leadership (ex: Sanke charting) 

• Knowledge of common/established healthcare delivery models, constituents, compliance obligations and other constraints 

Please note: Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.  

About Progyny:   

Progyny is a transformative fertility, family building and women’s health benefits solution, trusted by the nation’s leading employers, health plans and benefits purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians. 

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.  

Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.  

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com. 

Our perks:  

• Family friendly benefits: Paid family and parental leave, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents’ Employee Resource Group  

• Health, dental, vision and life insurance options for employees and family  

• Free in-person, virtual and text-based mental health and wellness support  

• Paid time off, including vacation, sick leave, personal days and summer flex time  

• Company equity  

• Bonus program  

• 401(k) plan with company match 

• Access to on-demand legal and financial advice   

• Company social events  

• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office 

In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $245,000 - $255,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.   

Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law. 

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to apply@progyny.com. 

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