Vice President of Operations

Datavant is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care. 

By joining Datavant today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

The Vice President of Operations serves a key role on the Release of Information Operations leadership team while aiding in establishing and delivering on the region’s organizational strategic plans. The Vice President of Operations provides direction, leadership and management to the Release of Information Operations Team including Regional Managers and Supervisors. The Vice President of Operations is also responsible for establishing and maintaining communication with new and existing customers to establish and maintain our service offerings. If you are a high achiever with a successful track record of Account Management leadership in operations focused on Health Information Management and/or related markets and seeking to further advance earnings potential and career growth opportunity, this is a great fit. 

You will:

• Provide leadership for a ~200-person service operations organization with ~10 direct reports that focuses on customer satisfaction through Delivery of Excellence and Quality Improvement processes.
• Lead strategic initiatives such as Company technology deployment and support strategies, training requirements and execution, and technical support processes to improve productivity and customer retention.
• Provide regional leadership focused on attracting, developing, and retaining top talent.
• Deliver service contribution margin targets by optimizing service capabilities and variable cost productivity initiatives.
• Ensure ongoing communications with providers and/or Health Information Management Directors in accordance with client contracts and identify opportunities to improve service levels and negotiate service agreements on a regional level.
• Responsible for regional financial performance, quality, and continuous improvement.
• Stay up to date with current and pending laws/regulations pertinent to the industry, while participating in external associations as appropriate.
• Responsible for upholding security and confidentiality regulations, and facility policies and procedures for access and review of all medical records.
• Achieve financial outcomes while establishing and meeting key performance indicators.
• Ensure company has the best people necessary to achieve current and future business needs, including but not limited to, recruiting and selecting new leaders, mentoring existing leaders, and holding others accountable for recruiting and mentoring.
• Develop, implement, and execute on performance plans to encourage and achieve improvement in underperforming areas.
• Lead the day-to-day service delivery operations and success of our customers.
• Utilize resources in the most efficient and cost-effective manner, balancing between centralized, decentralized, and outsourced options.
• Drive associate engagement and build a culture that is aligned with the company’s values.
• Meet or exceed customer expectations while balancing customer needs and wants with what is best for the company.
• Set a high bar for performance.
• Ensure the company maintains a competitive advantage and takes steps necessary to close gaps.
• Champion a data-driven culture on a foundation of continuous improvement.
• Actively participate within the Zone Leadership Team to ensure collaboration and best practice sharing amongst the broader portfolio.
• Full P&L management, including annual and strategic planning cycles.
• Actively participate in industry associations and regulatory engagements to represent Datavant as the premier provider of release of information (ROI) services in the healthcare industry.
• Proven developer/coach of people utilizing transparency and open dialogue to promote a culture of accountability.
• Maniacal focus on key measures combined with a high bias for action.
• Relentlessly protect patient information on behalf of providers, patients, and government entities.
• Consistently represent the highest standard for upholding security and confidentiality regulations, and facility policies and procedures for access and review of all medical records.

What you will bring to the table: 

• Bachelor’s degree in business, engineering, or related field.
• Minimum of 5 years’ experience in healthcare information technology and services or related field.
• Minimum of 5 years’ experience in a leadership role.
• Minimum of 5 years’ experience managing customer relationships.
• Passion in driving client success to the next level.
• Demonstrated ability to lead and develop people and get results through others.
• Ability to organize and manage multiple priorities.
• Ability to work collaboratively across functions and teams.
• Problem analysis and problem resolution at both a strategic and functional level.
• Ability to travel regionally 30%.
• Strong communication skills, both verbal and written.
• Executive presentation skills.
• Ability to work well in a fast-paced, changing environment and is comfortable with ambiguity.
• Negotiation, mediation, and conflict management skills.
• For remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractions.

Bonus points if:

• Master’s degree.
• Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) certification.
• Knowledge of Release of Information in Healthcare.

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. This role is eligible for bonus/commission, and the range below is inclusive of those targets.

The estimated total cash compensation range for this role is:$174,720—$200,880 USDThe estimated base salary range (not including bonus/commission) for this role is:$145,600—$167,400 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. 

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at peopleteam@datavant.com. We will review your request for reasonable accommodation on a case-by-case basis.

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