Veterinary Relationship Manager I
Georgia (US) - Remote 100%
The Veterinary Relationship Manager is a quota-carrying role that leads the holistic relationship of our Veterinary customers, inclusive of growing, optimizing, and retaining the entirety of the customer’s business with Covetrus. This role is responsible for driving growth and maximizing share of wallet for in-clinic, technology, and specialty products within their designated sales territory.
This position is a proactive, in-person sales role responsible for identifying and addressing customer needs, pain points, and opportunities to optimize and improve the adoption of existing products, as well as selling point solutions when opportunities are identified. The Veterinary Relationship Manager will closely partner with Veterinary Account Executives (VAE) to identify VetSuite opportunities and drive further growth within the in-person sales segment.
Essential Duties and Responsibilities:
Serves as the key sales contact to optimize and nurture accounts with a focus on overall relationship growth and long-term customer relationships to meet company financial targets.
Supports the sales team in achieving and exceeding revenue and gross profit goals through customer relationship nurturing.
Leverages internal content and expertise to drive engagement activities, including webinars, and optimization initiatives that support revenue growth and adoption.
Identifies customer needs, pain points, and opportunities to proactively generate potential VetSuite opportunities and drive further growth and adoption within the sales segment.
Collaborates closely with Veterinary Account Executives to assess, communicate, and pursue VetSuite leads to maximize growth potential and customer value; communicates VetSuite leads to VAE via Salesforce.com
Acts as a primary customer liaison for the implementation and onboarding processes, ensuring seamless transitions and a positive customer experience.
Analyzes internal reports to optimize customer utilization, identify growth opportunities, and guide sales team efforts.
Maintains critical data and customer updates within SFDC to effectively track and support the sales process and customer relationships.
Performs additional duties and tasks as necessary to support the team and company objectives.
Performance Measures:
Gross Profit.
VetSuite Sales.
Point Solution Sales.
Revenue.
Experience Requirements:
A minimum of 1 year of related experience in sales, account management, or similar roles within the veterinary or healthcare industry is required.
Skill Requirements:
Ability to work collaboratively in a matrix organization and effectively pull through business.
Ability to understand, translate, and respond to customer needs/objectives with differentiated offers and solutions that Covetrus can deliver.
Consistently meets sales goals, showcasing a basic understanding of the sales process, client needs, and effective relationship-building strategies.
Can pivot and adapt in …
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401k savings & company match Flexible schedule Flexible Spending Accounts Growth Opportunities Health Savings Accounts Identity theft protection Life & disability benefits Maternity leave Military leave Other leaves of absence Paid holidays Paid Time Off Parental leave Pet Insurance Professional development Remote work Short term incentive plan Variable Incentive
Tasks- Analyze reports
- Drive engagement activities
- Drive sales growth
- Identify Customer needs
- Implement growth strategies
- Maintain customer data
- Optimize and nurture accounts
- Support sales team
Account management Agile CRM CRM Tools Customer Relationship Customer Relationship Management Data analysis Excel Growth Strategies Healthcare industry Relationship building Relationship-building strategies Relationship Management Sales Salesforce Salesforce.com Training Veterinary Industry Veterinary products Webinars
Experience1 years
EducationBachelor's degree Business Communications Equivalent experience Management Related Field
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9