Veterans Affairs Medical Center (VAMC) Referral Coordinator (Contractor)

Virta Health is on a mission to transform type 2 diabetes and weight-loss care. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse diabetes in 100 million people.

As a Veterans Affairs Medical Center (VAMC) Referral Coordinator at Virta, you will play a crucial role in managing the referral process for our veteran members, ensuring seamless and efficient care coordination with VA Medical Centers and health plan partners. This role is essential to ensure our veteran members are receiving high quality and timely care. 

• Own, manage and execute an end-to-end referral process including referral packet creation, tracking, and follow-ups with clinicians and administrative staff at the VA Medical Center.  

• Lead bi-weekly meetings with Health Plan partners to provide status updates, troubleshoot, and collaborate on strategic initiatives and process improvements. 

• Maintain accurate and up-to-date records of all referral-related activities.

• Act as a liaison between VA Medical Centers, veterans, and internal Virta teams to facilitate efficient communication and problem resolution.

• Handle medical records documentation post-approval of referrals.

• Utilize spreadsheets to track and manage multiple referrals simultaneously.

• Support process documentation and drive improvements to facilitate potential partnership expansions.

• 2+ years of experience in a coordination or administrative role.

• Strong organizational skills with a focus on accuracy and thoroughness.

• Excellent written and verbal communication skills for interacting with VA medical centers, health plans, veterans, and internal teams.

• Expertise in utilizing spreadsheets for effective information tracking, management, and providing accurate status updates. 

• Ability to manage multiple tasks and priorities simultaneously.

• Professional demeanor with strong problem-solving skills and the ability to implement strategic solutions.

• Previous experience working with VA Medical Centers or in a healthcare setting.

• Experience in a telehealth or digital health company.

• Familiarity with ZenDesk or similar customer support platforms.

• Understanding of healthcare regulations related to referrals and compliance.

Virta’s company values drive our culture, so you’ll do well if:

• You put people first and take care of yourself, your peers, and our patients equally

• You have a strong sense of ownership and take initiative while empowering others to do the same

• You prioritize positive impact over busy work

• You have no ego and understand that everyone has something to bring to the table regardless of experience

• You appreciate transparency and promote trust and empowerment through open access of information

• You are evidence-based and prioritize data and science over seniority or dogma

• You take risks and rapidly iterate

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As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.

Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $25.00/hr - $30.00/hr.  Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers.

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