Vendor Operations Manager (Remote based in US)

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost, and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

JOB SUMMARY

The Manager, Vendor Operations role will be accountable for managing end-to-end delivery of all business process outsource (BPO) contracts, as well as, vendor performance of BPO services. He/she will be accountable for the successful implementation of all initiatives, programs and changes. This includes responsibility for ensuring customer satisfaction and operations are not compromised. The role is located in Frisco, TX (remote or in office) and will work directly with a number of vendor partners located in Nationally and Internationally. A successful candidate should be comfortable working within a highly matrix-driven organization, exhibit solid organizational, communication, and negotiation skills, and have a strong customer focus.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

• Manages the day-to-day governance of the operational aspects within contracts between Conifer and our vendors assigned, which is a major function of our overall enterprise.
• Ensures successful project implementation of new processes to production stage. 
• Ensures standard operating procedures (SOPs) are in place and executed consistent with organization processes and best practices. 
• Works with operational leaders to manage the vendor’s operational performance. 
• Monitors vendor performance against Service Level Agreements (SLAs) and provides guidance, feedback, corrective action plans, vendor compliance audits, resolutions to escalations and leadership to drive the vendor to achieve continuous improvement on all operational, quality, and satisfaction metrics. 
• Oversees vendor change management readiness to support new program launches, changes to business rules, processes and tools. 
• Manages the internal governance process to prioritize vendor initiatives and ensure all requirements to consider a process for the vendor are met.

FINANCIAL RESPONSIBILITY (Specify Revenue/Budget/Expense):          

• Ensure Vendor(s) inventory/data placement and projects are managed within budgetary guidelines.
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