Vendor Management Manager

Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Vendor Management Manager

Management Level

Manager - Non People Leader

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

Yes, 25% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $99,000.00 - $165,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Vendor Management Manager works as a liaison between vendors and Cox Automotive. This role is responsible for providing ongoing management and relationship management for the vendors contracted by Cox. These teams provide Technical Support to both external and internal customers on CAI software products and systems. Measures vendor planned (i.e., contracted) versus actual service levels and performance. Ensures a positive link between vendor performance assessment, corrective action, and continuous / lasting improvement.

What You'll Do

· Works as a liaison between vendors and Cox Automotive. Facilitates development of relationships with vendors

and internal stakeholders

· Manages the largest and most complex vendor relationships

· Monitors performance metrics and trends relating to vendor capabilities and operational performance

· Reviews metrics and data to identify performance trends and provides solutions for improvement

· Engages with onshore, near shore, and offshore vendors to understand new and pending deals and potential

business impact

· Leads and contributes to functional improvement initiatives

· Communicates findings, concerns, and resolution plans to key internal stakeholders

· Develops, implements and tracks the effectiveness of company-sponsored incentives and penalties

· Responsible for providing ongoing management and leadership oversight for outsourced contact centers

· Facilitates regular operations meeting and process reviews

· Anticipates and identifies tasks required to support change processing, including performing change impact

analysis, assigning tasks to team members, verbally communicating complex issues, verifying that tasks are

completed and communicating implementation status

· Leads medium/large and/or moderately complex projects under moderate to minimal supervision

· Develops and facilitates presentations for quarterly reviews

· Analyzes data involving vendor performance

· Performs research and fact-finding to determine business requirements and specifications for development of

end-user programs, operational procedures and support and systems.

· Autonomy - Independently performs assignments with instruction limited to results expected. Determines and

develops approach to solutions

· …