UX Researcher II

Key Lime Interactive (KLI) is offering an opportunity to drive research. You need to be able to conduct UX research with little to no direction. You must be able to work in a more ambiguous environment, picking which research will work best given the constraints shared with you and always keeping the ball rolling. If you thrive in an environment where constant change and your research matter, then this is a good place for you.

The User Experience Researcher II is responsible for leading projects and ensuring they adhere to agreed-upon timelines, guiding and supporting junior roles, and building client relationships. Below is a list of primary responsibilities for this position. Additional duties may include those that typically fall under the roles of UX Associate or UX Researcher or on an as-needed basis. The employee must be able to exercise discretion and independent judgment on matters of significance to KLI. Those areas are outlined below.

This compensation range is indicative of the role. Compensation offered is based on evaluation during the interview process, the candidate's range and depth of experience, business and market financials, and internal pay parity.

May be required to occasionally work irregular hours, nights, and weekends as required by project needs.

General Accountabilities:

Project Related (85%+):  

As a User Experience Researcher you are expected to: 

• Lead projects and manage your team’s time and resources

• Guide and support junior roles 

• Build and maintain relationships with clients

• Create/Co-Create Case Studies after each project

• Exercise discretion and independent judgment on matters of significance to KLI, including but not limited to: 

  • Identifying and selecting 3rd party vendors

  • Identifying and selecting participants

  • Creating drafts of study materials

In this role you will work on these skills:

• Hone moderation skills with minimal to no biasing, highly rated

• Leading mid-impact projects ($20-$50k value) end-to-end in all of its tasks

• Lead high-impact project (>$50k) under an experienced researcher oversight

• Transfer knowledge and support junior researchers in their growth

From a UX tooling perspective, you should be able to:

• Use a wide range of tools both quantitative (Optimal Sort,UserZoom, Quatrics, SurveyMonkey, etc.) and qualitative (Validately, iMotions, dScout, Experience Fellow, etc.) 

• Be a Go-To researcher for at least one complex tool (i.e. iMotions, Tobii) or one methodology (Driver Distractions, CJMs, Co-creations, Card Sorts, etc)

Thought Leadership (~5-10%):

• Complete quarterly rocks on time

• Submit minimum of one blog article per quarter (min 4/year)

• Attend and participate in Key Lime or Usability related events when asked

Sales Support (~5%):

• Research the profile 

• Put together sales and marketing materials 

• Ability to contribute to proposal research 

• Ability to be part of sales meetings with prospects and answer research specific questions regarding usability test methods

Job Qualifications

• Minimum Education: Bachelor's Degree in a related field

• Minimum Experience: 3 Years in a User Experience role

• Preferred Education: Master's Degree, preferred fields of education: Statistics, Human Factors, HCI, Industrial Engineering, Anthropology, Social Psychology, Marketing (Research) or MBA. 

• Preferred Experience: 4 Years in UX role, or equivalent combination of education and related experience.

About Our People

The secret to our success is our people. We are a minority woman-owned company that values the diversity of skills, experiences, and heritage of our team members and knows that our differences are just as significant as our similarities. We hand-select people who have a can-do attitude. Everyone demonstrates a great deal of personal integrity, possesses an innate ability to solve problems, and can work independently. As a small team member in a fast-paced agency environment, you will know that everyone at KLI contributes to a curious and fun-loving culture. Learn more at keylimeinteractive.com 

We offer a remote and flexible work environment and benefits, including health, dental, vision, disability, and life insurance, 401k, PTO, FSAs, and fun company events, as we want to attract only the best. We are looking forward to meeting you!

About Key Lime Interactive

Key Lime Interactive (KLI) is a Customer Experience and User Experience research, strategy, and design services agency focused on helping companies take a human-first approach to build better brand experiences, products, and services. Key Lime’s UX experts provide actionable insights for every industry sector to help our growing list of Fortune 500 clients understand and effectively engage their customers. Ultimately, KLI empowers teams to use consumer insights and user experience data at all phases of product development, from strategy to implementation. Our experts share the true perspective of a client’s target users to help them design exceptional consumer-driven solutions. Research studies are delivered with KLI’s proprietary Inclusivity IndexTM report which makes it easy to identify how studies meet broad inclusivity goals to build a more inclusive brand, product, or service.

KLI Core Values

• See the Puzzle

• Dynamic

• Open and receptive

• Do the right thing

• Put a Ribbon on It

• Together We Win

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