Underwriting Business Analyst

Location Designation: Hybrid - 3 days per week 

This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.

As part of New York Life Direct, you'll join a team revolutionizing the life insurance experience for AARP members. We're the industry leader in direct-to-consumer life insurance, offering streamlined coverage directly to individuals, bypassing traditional agent models. Your work will directly impact lives by making life insurance accessible, affordable, and understandable for millions of Americans.

Role Overview:

The Underwriting Business Analyst has overall responsibility for planning, directing, and coordinating activities pertaining to Underwriting strategic initiatives. 

• Coordinates and communicates efforts across multiple stakeholders
• Develops business requirements to support initiatives within agreed upon timelines
• Participates in change management, compliance and risk initiatives
• Proactively seeks out opportunities for continuous improvement

Lead Underwriting strategic initiatives in a transparent and productive way, applying standard project management practices and engaging business owners and leaders across the organization (Direct, PRUA, OGC, Compliance and Retail Underwriting).

What You’ll Do:

• Works closely with technology teams supporting the Underwriting workbench. Documents (or supports the documentation of) business requirements and coordinates Underwriting engagement necessary to support the implementation of Underwriting technology initiatives.
  Facilitates user acceptance testing and ensures suitable training plans are incorporated into technology rollout.
• Seeks out and evaluates process improvement opportunities in support of the department’s continuous improvement strategy.
• Supports new product rollouts and represents Underwriting on the Product Implementation Team.
• Leads special projects within domain and participates on enterprise-wide initiatives representing Underwriting.
• Coordinates updates to Underwriting Policies & Procedures and participates on Change Management Team.
• Functions as the account administrator for Underwriting systems including ALIP, Milliman, LexisNexis, SharePoint site, and department R: drive including managing bill reconciliation, service levels and security access where applicable.
• Functions as first level support for Underwriters. Assist with troubleshooting issues impacting Underwriters’ ability to perform their duties, opens tickets, communicates with various IT teams and management to resolve the issues.
• Responsible for participating as Disaster Relief Liaison and Business Continuity Liaison. Maintains the Underwriting Business Resiliency plan.
  Manages all recovery activities.
• Matrix manages Underwriting resources who are supporting initiatives.
• Effectively communicates project expectations to team members and stakeholders in a timely and clear fashion. This includes regular team updates on IT project execution, such as project status meetings, monthly project reviews and other collaboration opportunities.
• Acts as champion of change and facilitate change management process within the Underwriting department to ensure departmental goals are met.
• Demonstrate an ongoing commitment to professional growth in project/program management and other key areas.
• Perform other critical tasks as required by the Underwriting Manager.

What You’ll Bring:
 

• A Bachelor's degree from a 4-year college or university; Military experience may be considered equivalent.
• Master’s Degree preferred.
• Previous Underwriting experience preferred.
• Project management and business analysis experience 5 years +, in a company or department with a heavy emphasis on technology.
  Skilled in querying and extracting data, creating and analyzing data in pivot tables. 
• Excellent written and verbal communication skills.
• Ability to manage technical projects from inception to successful implementation. 
• Demonstrated understanding of NYL data and culture. 
• Experienced in extracting and manipulating data for the purposes of analysis and monitoring. 
• Experience in documenting processes, performing gap analysis and facilitating process improvement and associated change management.
• Expertise in setting and managing stakeholder expectations.
• Ability to manage projects that cross functions of Underwriting, Business Technology, OGC, Compliance and risk. 
• Ability to ensure that all stakeholder requirements are identified and addresses professionally and proactively. 
• Ability to escalate risk and compliance gaps.
• Adept at simplifying complex concepts through written and oral communication.
• Strong analytical, negotiation and conflict resolution skills. 
• Understanding of how to leverage business applications for competitive advantage.
  Significant decision-making abilities as most duties involve evaluating a number of elements and alternatives.
• Ability to perform extensive research and decisiveness.
• Expertise in setting and managing customer expectations.
  Ability to ascertain communication styles of team members and contractors who come from a broad spectrum of disciplines.
  Ability to work with stakeholders with varying interests and facilitate consensus towards a solution. 
• Must have ability to communicate to all levels of the organization.

This position primarily involves a hybrid work schedule - working remotely: Monday & Friday / on site: Tuesday, Wednesday and Thursday.

#LI-KH1
#LI-HYBRID 
 

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Pay Transparency

Salary Range:  $70,000 - $110,000 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 90811