UM/UIM Represented Adjuster - TX/CA - Remote
USA - TX (Remote), United States
At Allstate, great things happen when our people work together to protect families and their belongings from lifeâs uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customersâ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.Â
Job Description
This job is responsible for investigating complex, represented claims which typically will include: uninsured or underinsured motorist (UM/UIM) claims in single or multi car accidents, and represented moderate or major claims. The individual also may handle complex CPL claims or specialized claims (e.g., business interruption, loss of income, E&O policies, etc.). The individual takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved.This position is for our Represented Casualty office with a focus on handling claims in TX and CA.
Youâll wear a few hats to fill a few roles throughout your day that all require a level of experience:
The Customer Service Expert â youâll live into Allstateâs Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.Â
The Investigator â youâll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.Â
The Effective Communicator â youâll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. Youâll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.Â
The Negotiator â you will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
The Problem Solver â youâll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.Â
The Recorder â youâll protect the company financially by executing policies along policy agreements, and you keep a clear âŚ
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Alaska CA California Hawaii IN Not available for California Puerto Rico Puerto Rico residents
Benefits/Perks401k/Pension Career Advancement Career development Competitive pay Comprehensive benefits Connection and belonging Connectivity reimbursement Education reimbursement Flexibility Flexible environment Flexible schedule Healthcare Inclusivity and diversity awards Innovative tools Medical Ongoing Training Pension Remote-first company Remote work Retirement Technology bundle Time off Training Work From Home
Tasks- Assess claims
- Communicate with customers
- Determine coverage
- Documentation
- Document claims
- Evaluate and negotiate claims
- Evaluate and negotiate claims settlements
- Evaluate claims
- Investigate claims
- Negotiate claims
- Negotiate claims settlements
- Negotiate settlements
Bodily injury Bodily injury claims Business Claim handling Claims Evaluation Claims handling Claims investigation Communication Compliance Critical thinking Customer service Documentation Education Empathy Estimate tools Evaluation FAIR Filing Flexibility Identity Protection Initiative Insurance Insurance policies Investigating Investigation IT Job aids Liability determination Liability investigations Management Negotiation Problem-solving Property & Casualty License Remote work REST Results-Oriented Settlement platforms Technology Telematics Time Management Training UM/UIM claims Video
Experience3 years
EducationBusiness Development Insurance IT Related Field
CertificationsAppraiser license Home resident property & casualty license Property & casualty license Texas license
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9