Trucker Tools Adoption Specialist

About Trucker Tools

The transportation and logistics industry is at a major inflection point; brokers, carriers, and shippers alike are undergoing a massive digital transformation. At Trucker Tools, we are on a mission to empower freight brokers and carriers by enabling them to find, book, and track freight with efficiency and build enduring relationships to grow their businesses.

We are an integrated SaaS platform that automates freight broker workflow, including tracking, digital booking, and carrier sourcing. We’re integrated with over 25 leading TMS providers and 600+ freight brokerages. Our mobile app improves the lives of truck drivers by helping them book loads and find the best fuel prices, parking and routes, all in a single app. We’re the #1 downloaded app in transportation, with 2.5M+ downloads and 350K+ carriers using us to track loads, book freight, and navigate life on the road.

We’ve been recognized across the industry as a leader in innovation in transportation and logistics, by platforms including FreightWaves, FreightTech100, and Gartner. We’re backed by Alpine Software Group (alpinesg.com), a leading software company that buys and grows world class vertical SaaS businesses. We’re hitting an inflection point in our trajectory and have grown rapidly in the last year. Our team includes team members from leaders in tech and logistics, including Uber, DAT, UPS, Nolan Transportation Group, GlobalTranz, and Axle Payments. We’d love to have you be a part of this exciting journey.

Job Description

This is an incredible opportunity to join one of the leaders in transportation and logistics and build the future of freight. We are looking for an exceptional Adoption Specialist to join our team and make an immediate impact.

As an Adoption Specialist, you’ll have the opportunity to play a pivotal role in Trucker Tools’ post-sale operations. You’ll be responsible for ensuring that our customers are set up for long-term success by helping unlock immediate impact after the technical implementation process. This includes defining key customer success metrics, documenting operational processes, collaborating with cross-functional teams, and managing complex customer relationships. You’ll report directly to the VP of Operations. We’re looking for a strong, adaptable operator to join a lean team that is obsessed with delivering an excellent customer experience.

Responsibilities

● Serve as the primary point of contact for customers after technical implementation to drive immediate and rapid product adoption
● Define and refine key adoption success …