Trucker Tools Adoption Specialist

About Trucker Tools

The transportation and logistics industry is at a major inflection point; brokers, carriers, and shippers alike are undergoing a massive digital transformation. At Trucker Tools, we are on a mission to empower freight brokers and carriers by enabling them to find, book, and track freight with efficiency and build enduring relationships to grow their businesses.

We are an integrated SaaS platform that automates freight broker workflow, including tracking, digital booking, and carrier sourcing. We’re integrated with over 25 leading TMS providers and 600+ freight brokerages. Our mobile app improves the lives of truck drivers by helping them book loads and find the best fuel prices, parking and routes, all in a single app. We’re the #1 downloaded app in transportation, with 2.5M+ downloads and 350K+ carriers using us to track loads, book freight, and navigate life on the road.

We’ve been recognized across the industry as a leader in innovation in transportation and logistics, by platforms including FreightWaves, FreightTech100, and Gartner. We’re backed by Alpine Software Group (alpinesg.com), a leading software company that buys and grows world class vertical SaaS businesses. We’re hitting an inflection point in our trajectory and have grown rapidly in the last year. Our team includes team members from leaders in tech and logistics, including Uber, DAT, UPS, Nolan Transportation Group, GlobalTranz, and Axle Payments. We’d love to have you be a part of this exciting journey.

Job Description

This is an incredible opportunity to join one of the leaders in transportation and logistics and build the future of freight. We are looking for an exceptional Adoption Specialist to join our team and make an immediate impact.

As an Adoption Specialist, you’ll have the opportunity to play a pivotal role in Trucker Tools’ post-sale operations. You’ll be responsible for ensuring that our customers are set up for long-term success by helping unlock immediate impact after the technical implementation process. This includes defining key customer success metrics, documenting operational processes, collaborating with cross-functional teams, and managing complex customer relationships. You’ll report directly to the VP of Operations. We’re looking for a strong, adaptable operator to join a lean team that is obsessed with delivering an excellent customer experience.

Responsibilities

● Serve as the primary point of contact for customers after technical implementation to drive immediate and rapid product adoption
● Define and refine key adoption success metrics and playbooks across all products
● Collaborate with cross-functional teams, including sales, account management, product management, operations, and customer support, to enhance the customer experience and drive customer success
● Develop and maintain a deep understanding of Trucker Tools' products and solutions, and translate to action plans that help our customers achieve their business objectives

Experience & Qualifications

● 4-year bachelor’s degree
● 2+ years of experience in customer success, operations, product adoption, implementation project management, or similar roles
● Experience in a B2B and/or SaaS company
● Experience designing, documenting, and owning scalable business processes
● Experience working cross-functionally with sales, marketing, product, account management, and operations leaders
● Experience navigating complex customer relationships and external partnerships to drive product success
● Experience with Salesforce, Metabase, or other similar data reporting tools
● Thrive in a hyper growth environment, remaining flexible and willing to adapt when needed
● Experience in the freight industry is a plus (not required)

Other Information

● Location: Trucker Tools is a 100% remote company; San Francisco Bay Area, Chicago, or New York is a plus. Travel to team offsites expected 2-4 times per year; additional travel on an as-needed basis
● Compensation: $70,000 - $80,000 annually
● Other Benefits: Medical, dental, life insurance, 401k, and beyond
● High Growth Opportunity: Opportunity to be part of a high-growth success story, with limitless potential for advancement. Learn from the best across Alpine Software Group’s portfolio of companies
● People First Mindset: The guiding principle of our success is working with, learning from, and developing exceptional people
● Culture: High-energy, fast-moving, passionate atmosphere in an informal environment where we care deeply about our customers and are on a mission to transform the transportation industry