Transitions Manager - Portfolio Management

Job Title

Transitions Manager - Portfolio Management

Job Description Summary

Summary
The Transitions Manager – Portfolio Management successfully implements and executes IPM (Integrated Portfolio Management) services for new and existing clients. The Transitions Manager – Portfolio Management reports to the Global Transitions Leader – Portfolio Management and partners with the Transition service line leads and Program Leads to solution and establish touch points among the team. The Transitions Manager – Portfolio Management oversees staff and integration of transition services including Portfolio Lease Administration, Transaction Management, and Portfolio Strategy. Role supports process development, program improvement and quality initiatives.

Job Description

Summary

The Transitions Manager – Portfolio Management successfully implements and executes IPM (Integrated Portfolio Management) services for new and existing clients. The Transitions Manager – Portfolio Management reports to the Transitions Leader – Portfolio Management and partners with the Transition service line leads and Program Leads to solution and establish touch points among the team. The Transitions Manager – Portfolio Management oversees staff and integration of transition services including Portfolio Lease Administration, Transaction Management, and Portfolio Strategy. Role supports process development, program improvement and quality initiatives.  
 

Our Core Values 

• Driven: We celebrate determination in pursuit of excellence.
• Resilient: We navigate uncertainty with courage and adapt to deliver impactful outcomes.
• Inclusive: We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.
• Visionary: Our continuous quest for improvement is guided by our desire to design a better future.
• Entrepreneurial: We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.

Responsibilities

• Project Leadership: Drive the successful execution of multiple transition and transformation projects, ensuring all contractual obligations are fulfilled for Global Occupier Services accounts. Create and customize program plans establishing IPM process schedule; manage IPM transition progress.
• Success Criteria Documentation: Develop a plan and schedule to address all IPM scope and service levels, and set completion targets and identify the key success criteria.
• Program Viability Assurance: Ensure the program remains aligned with business objectives and within established success criteria.
• Contract Review Support: Conduct contract review and abstract preparation to support project execution. Become fully knowledgeable of scope of work, and KPIs.
• Meeting Facilitation: Organize and support/lead IPM service line meetings, including internal and client working and update sessions, to ensure clear communication and alignment, while also documenting progress and decisions.
• Risk Management: Work across service lines to identify interdependencies, risks and barriers and develop effective mitigation strategies to ensure completion of transition requirements.
• Quality Delivery: Consistently produce high-quality, accurate, and valuable outputs that meet leadership expectations.
• Customer Experience Enhancement: Identify and incorporate opportunities to improve the customer experience throughout the transition process.
• Stakeholder Communication: Maintain strong communication and collaboration with client peers throughout the transition process.
• Data management: Responsible for collecting, evaluating, and preparing data. Develops and refines process maps and processes, ensuring efficiency and effectiveness in operations. Generate and deploy best practices playbooks, templates and tools.
• Change Management Execution: Ensure organizational change management activities are effectively implemented to meet customer objectives.
• Staffing: Partner with account leadership to finalize organizational structure. Work closely with HR, Talent Management, and the IPM Platform to identify talent qualities of potential incumbent staffing as well as internal and external resources to fulfill new roles, ensuring the best transitional experience for staff, both to C&W and on account; establish a training and teaching program for C&W IPM methodology.
• Go-Live Support: Guide the team through the transition to business-as-usual operations, ensuring a smooth handover to the account team.
• Special Initiatives: Participate and/or lead GOS agile programs/initiatives relative to IPM service.
• Additional Duties: Perform other related duties as required or requested.

Job Requirements and Qualifications

• BA/BSc degree (MBA / advanced degree in business or other applicable, highly desired)
• General understanding of key Occupier service lines.
• Certifications, Licenses or Accreditations – preferred (Six Sigma, PMP Certification, PROSCI and/or other change management training)
• 3+ years in Transaction Management experience with an emphasis on setting SMART goals and objectives and then managing people, process and resources in order to deliver on-time, on-budget and to the required standard / quality etc.
   

Targeted Competencies:

• Strong communication and presentation skills – communicates actively and effectively with all levels of management both orally and in writing,
• Self-starting, self-managing, self-teaching with an outcome orientated disposition – able to work unsupervised according to assigned goals and objectives within the given governance and support framework,
• Technically proficient in all commonly used business software and applications (PowerPoint, Word, Excel, Outlook, Smartsheet).
• Must possess analytical and quantitative skills with ability to analyze and interpret information, data, and related documentation.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 90% of the time; and extend hands and arms in any direction.

AAP/EEO STATEMENT

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics.Discrimination of any type will not be tolerated.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $93,500.00 - $110,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

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