Transformation Director, Operations Director

Datavant is a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. We are a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

The Director of Transformation will drive the transformation of operations, systems and workflows to ensure contractual client metrics, internal goals and metrics, along with client service levels are met and exceeded.  Incumbent in this role will align with the VP of Operations to reduce operational variation in the field, promoting centralization and optimizing outcomes.  This role will align closely with the Customer and various cross-functional teams at Datavant.

You will:

• Oversee migration and optimization efforts related to the account performance and operational strategies
• Ensure best practices and lessons learned are implemented across the enterprise
• Facilitate working sessions with inclusion of subject matter experts to manage change activities as identified by VP Operations
• Facilitation of all Enterprise project management, committees, deliverables as assigned by client and VPO, as well as execute upon ad hoc projects that will reduce operational variation and promote optimal performance.
• Embrace project lead responsibilities for new mergers and acquisitions
• Identify and facilitate the collaboration of training, process improvement and quality initiatives to include reporting, MBRs, SBRs, etc.
• Ensure ongoing communications and relationship building with client to support the enterprise.
• Facilitate the Standard Operating Procedure (SOP) updates and obtain customer approval
• Facilitate and participate in the RAB-ROI Advisory Board and support the meeting build, minute review, presentation and follow up project management to ensure standardization and reduction of variation in processes across the enterprise.
• Review, assess and provide resolution to all negative and neutral customer services surveys.
• Maintain frequent contact with all levels of the ROI Operations Management team.
• Provide exceptional time management skills to include being mindful of meeting deadlines, responding timely to emails and phone messages.
• Analyze monthly regional budgeting and accounting reports to include Cognos to maintain adherence to annual budget and expenditure controls with emphasis on sales, compensation and site performance.
• Analyze reports to ensure appropriate monitoring of financial performance and quality and explain any variances in financial data.
• Oversee employee management to include, hiring, training, motivating, coaching, developing, disciplining, and terminating of associates within the reporting structure.
• Other duties, special projects and work activities as assigned by the Sr. VP of Operations.

What you will bring to the table: 

• Requires a bachelor's degree in business, finance, marketing, or related area. Masters preferred.
• Previous ROI and/or Project Management experience (preferred)
• Knowledge of HIPAA Compliancy Regulations.
• Highly effective communication/presentation capabilities of an intangible service to varied levels of decision makers within a healthcare facility from line managers to “C” level executives.
• Proficient with Microsoft Office Products
• Strategic thinking & leadership skills
• Must have the ability to make independent decisions
• Must be self-motivated and possess excellent organizational skills

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

Our compensation philosophy is to be externally competitive, internally fair, and not win or lose on compensation. Salary ranges for this position are developed with the support of benchmarks and industry best practices. 

We’re building a high-growth, high-autonomy culture. We rely less on job titles and more on cultivating an environment where anyone can contribute, the best ideas win, and personal growth is driven by expanding impact. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated salary range for this role is $95,000-125,000.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your responses will be anonymous and used to help us identify areas of improvement in our recruitment process. (We can only see aggregate responses, not individual responses. In fact, we aren’t even able to see if you’ve responded or not.) Responding is your choice and it will not be used in any way in our hiring process.