Training Specialist - Remote, Philippines

Training Specialist - Remote, Philippines

Department: Training

Employment Type: Full Time

Location: Philippines

Compensation: ₱35,000 - ₱40,000 / month

Description

Why this role exists

We are seeking a highly detail-oriented Training Specialist to join our Magic EA Training Team. In this role, you will play a crucial part in designing, developing, and delivering introductory and upskilling training programs (ILT, e-learning) targeting Executive Assistants. You will work closely with our Training Manager to identify training needs, create effective training materials, facilitate training sessions, and assess the effectiveness of these programs, along with making improvements as needed.

The impact you’ll make...

•  Administrative Tasks
  • Ensures that training documentation is complete, accurate, and up-to-date at all times.
  • Handle general inquiries and concerns from trainees about programs created by the team outside of the training schedule.
  • Ensures attendance and documentation of team syncs, as needed.

• Training Facilitation
  • Conducts and facilitates trainer-led, classroom-type, daily virtual training sessions for a class of trainees based on the assigned training program.
  • Conducts and facilitates assessments for trainees that effectively test out learned skills during the course of the program.
  • Addresses and resolves concerns from trainees in a timely manner during training hours.
  • Provides objective and constructive feedback to trainees regarding their performance in a timely manner.
  • Handles onboarding to Operations for trainees who successfully complete the program if needed.

• Program Management
  • Works with the Assistant Training Manager in reviewing the training program; suggests, and works on agreed-upon enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of the organization/industry.
  • Plans, prepares, and creates learning materials such as slide decks, videos, reviewers, etc, that can aid in the trainees’ learning of skills and values related to their roles and responsibilities.

• Project Management
  • Constantly and clearly communicates progress of assigned projects to the Assistant Training Manager
  • Meets communicated deadlines of assigned projects and clearly communicates roadblocks causing the need for extension

• Coordination
  • Constantly and clearly communicates progress of trainees on day-to-day training sessions
  • Coordinates with Assistant Training Manager in onboarding and training new team members, as needed
  • Effectively communicates insights and feedback to improve training structure and materials based on trainee performance and feedback during training sessions

Skills, Knowledge and Expertise

• Must have 1 year experience in training in a virtual setup with proven success in the area
• Must have 1 year of recent experience as a VA/EA working with US clients
• Must be familiar with Google Suite, Discord, and Slack for delivery of training, coordination with trainees, and documentation
• Exceptional presentation skills: proficient or at the very least, knowledgeable about creating presentations through Google Slides, Canva, and/or other related software
• Strong communication skills: efficient, effective, provides context, considers the audience/impact, timely transfer of information and responses
• Solid understanding of different training/learning styles and strategies for different types of learners
• Experience in problem-solving and conflict resolution with proven success in this area
• Must be comfortable working Monday - Friday (9:00 pm - 6:00 am) PHT. 

Your superpowers are...

• Able to understand and break down or simplify complex concepts and adjust their language/approach depending on the audience
• Able to build rapport and good working relationships with trainees and team members, as well as maintain a good feedback loop
• Able to work independently, able to make a detailed, well thought out plan based on a rough idea/concept
• Quick learner, easily adaptable, can keep up with a fast-paced and ever-changing work environment
• Able to engage the audience with interactive discussions and relevant situations enhancing their learning.
• Ability to provide constructive feedback as well as maintain a good feedback loop.
• Ability to pay attention to the little things.

You should apply if...

• You're all about getting things done, no excuses. You're true to your word and you own your actions, big or small.
• Your life is sorted and structured, with everything in its right place.
• You're always ahead of the game, ready to tackle issues before they pop up and not shy about shaking things up if needed.\You're the kind of person who believes more communication is always better.
• You shine in the remote work scene, quick to pick up new tech and tools (like G-Drive, Slack, and Notion), and you're great at keeping the digital conversation going.
• Curiosity is your middle name; you're always up for learning and growing on your own, in whatever way works best for you.

Why Magic?

Apply