Training Manager - Retail Wealth Management and Advice Services

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity:
The role of the Training Manager is to lead a dynamic team of learning and development specialists supporting Voya’s Retail Wealth Management and Advice Services lines of business. The Training Manager will be part of a creative, professional, and collaborative Learning & Development leadership team. They will develop, implement, and manage innovative learning initiatives that will develop and maximize talent across the organization in the areas of functional and business training solutions. Our goal is to provide our employees and independent financial advisors with the essential skills and development tools to enhance their performance and careers.

The Contributions You'll Make:

• Coach training team on delivering and developing training programs and objectives, including employee onboarding, technical training, and skill gap training.
• Support team in their ability to meet schedules and/or resolve technical problems.
• Develop governance process around review of training materials and manage scheduled review process.
• Partner with business stakeholders to review, assess, and recommend training and development solutions based on business needs analysis.
• Take responsibility for training program logistics, including resource scheduling and prioritization of training requests.
• Assists with the development of team strategy and responsible for strategy execution.
• Build trust with training team and serve in a coaching capacity for performance.
• Work effectively and collaboratively with the L&D Leadership team and business stakeholders
• Leads and supports department and divisional projects.
• Identify, define, track, assess, and report metrics regarding training effectiveness.
• Improve training efficiency through problem solving and driving implementation of training program and material enhancements.

Minimum Knowledge & Experience:

• 6+ years of experience in designing and implementing learning and development programs.
• Prior broker dealer, wholesaling, or managed accounts experience.
• Ability to work in a fast-paced, nimble, creative environment serving as point of contact for development activities.
• Bachelor’s degree or equivalent work experience in relevant field preferred
• Demonstrated knowledge of adult learning and training practices
• Excellent management skills. Experience working with and managing remote teams.
• Demonstrated leadership, communication, and presentation skills.
• Poised public speaker with proven ability to engage groups of all sizes.

Additional Requirements for the Retirement Education Manager position:

• 5+ years experience in retail financial services
• FINRA series 7, 66, and 24, or the ability to obtain within 60 days of hire.
• State insurance license must be obtained within 60 days of hire.
• Ability to travel up to 25% of the time.

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

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