Trainer

What we want to accomplish and why we need you

Suki is creating a new category in the health-tech space: the digital assistant. Our product will be the voice user interface for healthcare. What does that mean? Currently, doctors use electronic health record systems to take notes on patient encounters. This is a digital version of the paper charts that you may have seen in your doctor’s office or on TV. These systems can be hard to navigate and time-consuming to manage. Doctors would rather spend that time with patients. We are creating the solution. Doctors that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us! 

We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctor. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture.

What will you do every day?

We’re looking for an experienced and engaging trainer that is a confident public speaker with a passion for helping people learn new things. As a member of the Customer Success team, your primary role is to train customers (primarily healthcare providers) how to use Suki’s products. You will be responsible for engaging with customer success managers to understand the needs of each customer and deliver 1:1, small group, and large group training sessions. You will also deliver train-the-trainer sessions to customers’ staff and Suki internal personnel. Developing solid relationships with customer project management staff will be critical to your success. You will need to become an expert in the variations of Suki’s products and understand how they integrate with various electronic medical records systems (EMRs). You will also need a solid understanding of healthcare provider workflows, particularly how they use EMRs to document patient visits.

Ok, you're sold, but what are we looking for in the perfect candidate?

• Confident speaker: Ability to communicate with professionalism and build trusted relationships with customers.
• Instructional design: Ability to follow established training guidelines and make recommendations for improvement.
• Healthcare experience: Understanding of electronic medical records systems, healthcare terminology, and documentation workflows. …