Total Loss Adjuster

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service. 
Our company values can best be described with ABLE: to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success.

About the role

• Under the direction of the Claims Department Supervisor, the Sr. Claims Support Specialist / Total loss adjuster performs the essential functions of the position, which includes but is not limited to duties as described below:

What you'll do

• Be able to answer questions from customers concerning the claim handling process and insurance coverage.
• Handle all aspects of resolving total loss claims for both carrier-retained salvage vehicles and owner-retained salvage vehicles in a cost-effective manner;
• Using various resources, determine accurate total loss vehicle valuations;
• Provide customer service to insured parties, third-party claimants, and lienholders with regard to total loss and salvage;
• Be able to fully understand and explain the total loss process to customers and the value of their total loss vehicles;
• Negotiate total loss settlements with customers;
• Comply with state Department of Motor Vehicle laws pertaining to the settlement of total loss vehicles (owner retained and company retained);
• Handle the salvage on total loss vehicles including moving vehicles to storage-free locations or salvage vendors as quickly as possible;
• Send appropriate DMV forms and company-required documents, and review them upon return;
• Comply with state and federal laws, Department of Insurance criteria, and insurance carrier criteria and follow Aspire General Insurance Company partner’s policies, procedures and work rules;
• Have regular and predictable punctuality and attendance;
• Assist the claims department by completing special projects ;
• Other duties as assigned/requested.

Qualifications

• 5 yrs experience in Auto Insurance in California
• Ability to learn and understand insurance industry practices, standards, and terminology preferred;
• Must be able to pass a background check;
• Related insurance industry experience a plus;
• Bilingual a plus;
• Proficient use of Word, Excel, Outlook, Web-based systems, and type 35+ wpm;
• Must have a disciplined approach to all job-related activities;
• Must have a solid foundation of personal organization, sound decision-making, and analytical skills, strong interpersonal and customer service skills.

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