Tier 1 Cloud AWS/Azure Help Desk Support

Responsibilities

Peraton is seeking a Help Desk Support - Tier 1 Azure /AWS resource, to work as part of a team, fielding tickets in support of CFTC Cloud infrastructure operations, administration, and monitoring. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers. This is a remote position.

 

What you will do:

• Providing Tier 1 support for AZURE cloud customers with their issues in cloud such as with cloud access, availability, performance, change requests.
• Provide coverage for Shift 2 (5pm-1am EST) of the Support team.
• Collaborate with the engineering teams to identify, respond, and resolve tickets in a timely manner.
• Interacting with network services, systems engineering, and/or applications development leads to restore service and/or identify and correct core problems.
• Simulate or recreate user problems to resolve operating difficulties and recommend system or process modifications to reduce user problems.
• Preferably possess experience with using ServiceNow as a ticketing system
• Communicate issues and resolutions with team lead and Federal customers.
• Provides  technical software, hardware, and network problem resolution for customers by performing problem diagnosis and guiding users through step-by-step solutions.
• Provides expertise to solve first and second tier technical support issues for end-users of the organization's products and services.
• Uses automated information systems to analyze routine situations.
• Reviews incoming requests, both computer generated and verbal, sorts, codes and may prioritize for proper action.
• Resolves problems or contacts more senior technical support as necessary. 

Qualifications

 

Required Qualifications:

• High School level plus some advanced training; Minimum of 3 years
• Experience in Tier 1 Help Desk experience.
• High School level reading, writing, and analytical skills.
• Basic understanding of Cloud terminology (Azure).
• Some knowledge  or basic understanding of AWS /Cloud terminology
• Ability and willingness to learn about and understand the data used at CFTC.
• Excellent communication and customer engagement skills.
• Must be a US Citizen.
• Must be able to obtain and maintain the required agency clearance (Public Trust).

 

Preferred Qualifications:

• Federal or Government contracting and consulting experience is a plus.
• Cloud certifications or Training in Azure is a plus.

Benefits:

 

At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We’re fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way. 

 

#LI-ET1

 

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$39,000 - $62,000. This represents the typical salary range for this position based on experience and other factors. Apply