Technology Professional

Requisition:  80798

PSEG Company:  PSEG Services Corp.

Salary Range: $ 56,100 - $ 84,200

Work Location Category: Onsite

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories:

Onsite are roles that have specific onsite requirements and are typically onsite daily.

Hybrid fixed are roles that are a blend of onsite work/in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week.

Hybrid flexible are roles that can be performed remotely but require some level of onsite work/in-person interactions on a regular basis, require employees to live within a commutable distance and, since business needs vary by position and may change over time, managers will set expectations and flexibility regarding where and when work is performed.

Fully remote are roles that can be performed remotely, require employees to live in approved states and will have purpose-driven in-person interactions on occasion.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year (including vacation, scheduled holidays, and floating holidays).

PSEG offers a unique experience to our more than 12,000 employees – we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

PSEG is looking for talented technology professionals to join our team. Our vision is to power the digital future of PSEG. We are partners with the business and we are driving business outcomes through innovative use of technology. This position is located in our General Office located in Newark, New Jersey.

Our Technology Professional – Field Services is responsible for managing day-to-day Field Services activities associated with supporting critical business processes for PSEG lines of business. This includes performing desktop field services support for a diverse population of PSEG PC and MDT assets. Resolve client-reported issues documented in ServiceNow within established service levels. Deploy new client products and services documented in ServiceNow within established service levels.

Job Responsibilities

•    Work with the Client Services related Infrastructure projects and initiatives.
•    Resolve product and/or service problems by working with Field Services team.
•    Perform troubleshooting and repairs to address/resolve PC hardware, peripherals, operating system, application software and network connectivity failures; ensure documented incident (INC) records are resolved within committed service levels.
•    Deploy new or reallocated PC hardware, operating system changes and applications as requested; ensure documented request (REQ) tasks are deployed within committed service level.
•    Provide desktop support outside core business hours during refueling outages; ensure documented outage-related incident (INC) records are resolved within committed service levels.
•    Image new and reallocated PCs as needed.
•    Perform periodic walk downs and equipment checks for Emergency Planning PC assets and IT systems in preparation for drills and exercises Comply with all NERC CIP and regulatory guidelines and standards.  Comply with cyber security- related and other vulnerabilities as identified by the IT security team.  Support all internal and external audit initiatives and remediate identified deficiencies, if any.
•    Identify continuous improvement areas and come up with new initiatives to enhance application support.  

Job Specific Qualifications

Required:

•    Bachelor's degree and a minimum 2 year of IT Field experience or without a bachelor's degree, a minimum of 4 years of IT Field experience.
•    • PC hardware and software repair experience
•    Overall strong technical proficiency in information technology/computer disciplines.
•    Strong MS Office skills (i.e. Excel, Word, PowerPoint and Access)
•    Self-starter with the demonstrated ability to learn new technical concepts quickly.
•    Detail oriented and demonstrated strong analytical and problem solving skills.
•    Good interpersonal skills and the ability to work effectively with clients, IT management and staff.
•    Good analytical and problem-solving ability.
•    Demonstrated ability to establish and maintain working relationships with peers and clients.  
•    Good communications, consultative and interpersonal skills, including oral, written and presentation; teamwork, collaboration, facilitation, and negotiation, with the ability to work effectively with internal clients from various business organizations and lines of business, and IT management and staff.
•    Ability to work in a 24x7 environment with callout availability required

Desired:

•    Knowledge of Service Now reporting 

Minimum Years of Experience

Education

Certifications

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information.  Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information.  Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made.  If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

If you are a current PSEG employee and if you are offered an opportunity with PSEG Long Island, you will be treated as a new hire.  Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires.  Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits would change and generally be consistent with other similarly situated new hires of that company. 

As an employee of PSE&G or PSEG LI, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations. 

For all roles, PSEG’s drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident/accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana/cannabis products recreationally and/or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC/Marijuana and such use is not a legitimate medical explanation for such a positive result.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals. 

PSEG is committed to providing reasonable accommodations to individuals with disabilities.  If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.

If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com.  Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

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