Technical Writer

Overview

GovCIO is currently hiring for Technical Writer to support our client’s contract needs. This position is located in the San Antonio, TX area and will be full remote position within the Unites States.

Responsibilities

The candidate will be responsible for transforming complex technical concepts into clear, concise, and engaging documentation. This role requires collaboration with cross-functional teams, including engineers and technical staff to create high-quality materials that effectively communicate technical information to various audiences.

Content development:

• Write, edit, and maintain technical documents, process guides, customer-focused communications via email or other means, and knowledge articles
• Develop content for internal and external audiences, including non-technical customers and end-users as well as technical support teams

Collaboration:

• Work closely with subject matter experts to understand complex systems, tools, and processes
• Collaborate with design, development, and information technology project teams to ensure accuracy and usability of documentation

Tool Utilization:

• Utilize documentation tools such as Adobe suite, Microsoft Office, and other relevant software

Content Maintenance:

• Regularly review and update existing documentation to reflect partner, end-user, and customer feedback
• Ensure version control and maintain an organized repository for all documentation

Qualifications

Bachelor's with 5 - 8 years (or commensurate experience)

Required Skills and Experience

• Must have experience working in an IT organization, with knowledge of IT terminology and the ability to translate IT-language into plain-language.
• Demonstrated on-the-job experience gathering, compiling, evaluating, and interpreting complex information, as well as clearly presenting this information to stakeholders.
• Excellent writing skills with demonstrated experience writing and editing communications, web content, communication plans and marketing material.
• Experience developing and executing communications strategies
• Extremely detail oriented.
• Team player with ability to work independently with minimal supervision.
• Must be able to work under pressure to meet deadlines and accept constructive criticism.
• Advanced presentation skills using Microsoft suite of tools including Word,PowerPoint, Excel.

Preferred Skills and Experience

• Experience using Visio is a plus.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do …