Technical Writer III - Product Documentation (Remote)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We work on large scale distributed systems, processing over 1 trillion events a day with a petabyte of RAM deployed in our Cassandra clusters - and this traffic is growing daily. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to developing and shaping our cybersecurity platform. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role: 

As a Technical Writer III, you’ll write customer-focused product documentation that helps customers maximize their use of our solutions. You’ll work closely with other writers, product managers, engineers, UX designers, and QA testers to develop a deep understanding of complex products and what users need to know to use them effectively.
 

What You’ll Do: 

• Produce high-quality product documentation, release notes, API documentation and more to guide and educate customers.  

• Develop deep product knowledge through researching, partnering with SMEs, and using the product. 

• Embrace our modern, conversational voice and tone and follow our writing team’s standards, processes, and best practices. 

• Partner with other technical writers and with UX designers, product managers, engineers, QA testers and other stakeholders to embed yourself in the software development process. 

• Participate in collaborative content reviews and implement feedback to make your documentation best-in-class. 

• Tailor documentation to the intended audiences and advocate for the customer in all aspects of your job. 

• Independently manage your own projects. 

What You’ll Need: 

• Experience with DITA/XML and structured authoring.  

• Demonstrated understanding of topic-based authoring and reusable information architecture. 

• Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations. 

• Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice. 

• A user-centric focus on what the customer needs, not what the system does. 

• Strong organizational skills, a keen eye for detail, and appreciation for process.  

• Portfolio of writing samples that demonstrate your ability …