Technical Writer III - Product Documentation (Remote)

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We work on large scale distributed systems, processing over 1 trillion events a day with a petabyte of RAM deployed in our Cassandra clusters - and this traffic is growing daily. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to developing and shaping our cybersecurity platform. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role: 

As a Technical Writer III, you’ll write customer-focused product documentation that helps customers maximize their use of our solutions. You’ll work closely with other writers, product managers, engineers, UX designers, and QA testers to develop a deep understanding of complex products and what users need to know to use them effectively.
 

What You’ll Do: 

• Produce high-quality product documentation, release notes, API documentation and more to guide and educate customers.  

• Develop deep product knowledge through researching, partnering with SMEs, and using the product. 

• Embrace our modern, conversational voice and tone and follow our writing team’s standards, processes, and best practices. 

• Partner with other technical writers and with UX designers, product managers, engineers, QA testers and other stakeholders to embed yourself in the software development process. 

• Participate in collaborative content reviews and implement feedback to make your documentation best-in-class. 

• Tailor documentation to the intended audiences and advocate for the customer in all aspects of your job. 

• Independently manage your own projects. 

 

What You’ll Need: 

• Experience with DITA/XML and structured authoring.  

• Demonstrated understanding of topic-based authoring and reusable information architecture. 

• Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations. 

• Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice. 

• A user-centric focus on what the customer needs, not what the system does. 

• Strong organizational skills, a keen eye for detail, and appreciation for process.  

• Portfolio of writing samples that demonstrate your ability to make complex technical subjects easy to comprehend for an intended audience.
   

Bonus Points:

• Understanding of the needs of an IT admin audience, such as software deployment and updates, script-based commands at scale, user authentication and management, and similar tasks

• Familiarity with a docs-as-code model or experience using Git for documentation source control. 

• Knowledge of and experience with cybersecurity. 

#LI-IL1

#LI-DG1

#LI-Remote

#HTF

Benefits of Working at CrowdStrike:

• Remote-first culture

• Market leader in compensation and equity awards

• Competitive vacation and flexible working arrangements 

• Comprehensive and inclusive health benefits

• Physical and mental wellness programs

• Paid parental leave, including adoption 

• A variety of professional development and mentorship opportunities

• Offices with stocked kitchens when you need to fuel innovation and collaboration

CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

Find out more about your rights as an applicant.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $95.000 - $155.000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.

Expected Close Date of Job Posting is:11-09-2024 Apply