Technical Writer 2

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, virtualization, and AI technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies. 

Job Summary 

Help us democratize AI with open source! The Red Hat Customer Content Services (CCS) department is searching for an experienced technical writer to join our Red Hat AI documentation team. You'll be responsible for customer-facing technical documentation for InstructLab and Red Hat AI family of products. In this role, you’ll define the scope of, quality test, and deliver technical content while maintaining customer focus by participating in existing feedback programs and consistently developing your technical expertise. Drawing from your passion for both technology and the English language, you'll work closely with globally-distributed stakeholders from diverse cultural backgrounds to create content that helps our customers understand our offerings and find the best solutions for their needs. 

The ideal candidate will be a highly collaborative individual with a passion for working on complex projects in an open organization where contributions are valued and expected from all levels. This job role will require engaging in upstream open source communities. As this is a fast-moving area of opportunity for Red Hat, the ability to communicate productively and effectively with team members, stakeholders, and Red Hat leadership is critical. 

This position must have the ability to partner collaboratively in our Boston, MA office at least 3 days per week. 

Primary Job Responsibilities 

• Deliver complex technical documents including feature descriptions, installation guides, and release notes, using industry best practices 

• Work closely with senior writers, content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation 

• Collaborate with cross-functional teams and globally distributed subject-matter experts to ensure timely delivery of your work items for each release 

• Understand the complexities of our product/technology so you can clearly communicate how it works and why it matters 

• Partner with documentation team members to inventory, organize, and publish content using Red Hat tools 

• Review content analytics to understand customer impact, create user stories, and influence future content creation decisions 

• Engage and collaborate with customer feedback programs to address content gaps, respond to direct customer feedback, and promote continuous improvement of the documentation experience 

• Participate with team members, external community members, and other contributors in discussions relating to InstructLab, including blog, Slack/Discord, public community meetings, and mailing list interactions 

• Keep up to date on our offerings, customer use cases, and support issues 

• Master the use of our documentation toolchain, including the publishing platform and issue tracking 

Required Skills 

•  

• Fluent written and verbal communication skills in English, with a keen eye for detail  

• Proven record of writing documentation and procedural materials for multiple audiences  

• Ability to collaborate with engineering and actively engage subject matter experts to gather technical inputs  

• Capability in taking initiative, diagnosing and solving problems, and prioritizing work to meet defined objectives 

• Skills to analyze user needs and write for a specific audience, adjusting the level of complexity to match their requirements 

• Exposure to style guides, minimalism principles, content journeys, and topic-based documentation 

• Demonstrated aptitude for continuous learning 

• Firm understanding of the software development life cycle (SDLC) 

• Experience working with Agile development methodologies and fast delivery 

• Experience working with version-controlled repositories, Git is preferred 

• Experience working with markup languages, AsciiDoc is preferred 

• Knowledge of operating within a Linux environment is a plus 

• Understanding of how Open Source and Free Software communities work. 

• Must have a strong ability to interpret and assimilate oftentimes conflicting feedback, balancing the needs of various stakeholders. 

Nice to Haves 

• Familiarity with LLMs and AI / ML technologies and frameworks. 

• Experience working in sophisticated software and computing infrastructure environments is a plus. 

• RHCSA or similar certification in Linux operating system fundamentals. 

• Familiarity with Red Hat products is a plus. 

#LI-JC2

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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