Technical Support Technician (US Remote)

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

CMSO Software Enterprise Technical Support is a group that delivers solutions to the public safety sector. The group is committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. As part of this team, the PremierOne Support team deploys and supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings.

Job Description

The Support team is comprised of a group of people supporting Motorola Solutions software and services to the public safety market.

***The hours for this position include nights, weekends, and holidays. This role also has an On Call responsibility.***

Responsibilities of the Technical Support Technician include but are not limited to:

• Supports and configures the hardware and software used in customer implementations
• Providing technical support to our customers via phone and email as well as responding to tickets through a web portal
• The person selected for this position will be part of our new Escalations Team. This team will interact with our Engineering and Development teams for the PremierOne Suite and CommandCentral CAD/Mobile/Records suite.

The minimum requirements we seek:

• 3+ years of Technical Customer Support experience.

• 2+ years of Public Safety Applications experience involving CAD applications.

• Technical knowledge and experience with MS SQL Server, MS Windows Server,  MS Ops Manager, and Desktop Operating Systems.

• Works well as a single resource, as well a member of a team.

• Efficiently troubleshoot and diagnose system issues

• Ability to represent yourself and the company with the utmost professionalism. 

• Ability to pass stringent background checks based on local and Federal fingerprint submissions.

• Ability to participate in on-call duties for off-hour issues on a rotational basis.

Preferred Skills:

• In depth knowledge of Windows Applications, Servers, and SQL Database Server environments.

• Basic Network and Infrastructure knowledge. Experience with Firewalls and routers; F5 and Fortigate preferred.

• Ability to troubleshoot application system issues including hardware, networking, and third party components preferred.

• Previous knowledge of the PremierOne Application Suite is a plus.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

The salary range for the position is $75,000- $85,000

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Basic Requirements

• Bachelors degree or 3+ years of relevant experience
• Must be able to obtain background clearance as required by government customers
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.

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