Technical Specialist Manager (Remote, United States)

Company Description

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.

Job Description

As a Technical Specialist manager you will be responsible for a team made up of the deepest Digital Experience Monitoring (DEM) product experts within Dynatrace, focused on helping the broader Business Insights team drive value to our customers by solving the most complex customer challenges and use cases, providing product feedback and enablement support, tooling to assist with the day to day, and collaborating with other teams as advocates and ambassadors for DEM. As a manager in this role, your responsibilities include:

• Developing a deep understanding of your team members, their skills, and areas of expertise and leveraging those skills effectively across varied projects
• Mentoring and fostering ongoing growth and development of the team
• Conducting 1:1 meetings each month for all members of your team
• Working with the Business Insights leadership to ensure ongoing alignment of delivery team needs related to support, enablement, documentation, product changes, and special projects
• Working with the Dynatrace Product team to keep up to date with and provide feedback on product ideation and changes
• Working with the Enablement Team to develop training content for use by the Business Insights team
• Collaborating with other internal teams on various projects including internal tooling, processes, and training
• Assisting in onboarding new hires to your team
• Ongoing reporting on the status of the team and projects, key success metrics, and capacity planning

Qualifications

Minimum Requirements:

• Bachelor’s Degree in statistics, mathematics, economics or other quantitative, technology, or business disciplines is required.
• Minimum of 2 years of direct experience leading teams and driving cross functional collaboration

Preferred Requirements:

• Must possess excellent organizational, problem-solving, and analytical skills with a keen attention to detail
• Have strong conceptualization and communication skills with demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutions
• Proven ability to work under pressure and handle multiple conflicting priorities
• Recognizes and …