Technical Services Engineer - London

About mParticle

 mParticle is widely recognized as one of the leading customer data platforms, serving hundreds of global brands and helping them turn data to insights, and insights to action. Built on top of end-to-end streaming architecture, we are committed to empowering businesses to deliver personalized and engaging experiences to their customers across all screens and devices. We believe that the opportunity to help teams activate insights from their customer data to deliver more personalized and adaptive experiences is more important than ever.

We at mParticle choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent. Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About the job

mParticle is growing and is seeking a Technical Services Engineer!

As a Technical Services Engineer, you will work closely with mParticle's Customer Success, Engineering, and Solutions Consulting teams in providing world-class service to our customers. You will also support mParticle’s customers’ developer teams as they implement mParticle’s Android, Apple (Apple TV and iOS), and JavaScript SDKs, and work with our platform's various APIs. You will also support various components of the mParticle platform such as Audiences, IDSync, Profile API, and others.

This will be a hands-on technical role, that will give you the opportunity to interact with some of the best minds and technology stacks in the mobile app business. You will become an expert in all things mParticle, from our mobile SDKs to our partner integrations. Your work will be meaningful and will have a strong impact on mParticle and our clients’ success.

If you are interested, here are some details to help you determine whether this is the right role for you.

The Successful candidate will:

• Collaborate with mParticle Customer Success and Solutions teams to support our customers via email, Slack, and Zoom as they work with mParticle's SDKs and APIs.
• Ensure customer-facing issues are resolved in a timely and accurate manner.
• Collaborate with mParticle Solutions Consultants on customer data integrations.
• Communicate product feedback from customers to product and engineering teams to improve user experience and new product features.
• Assist with new product feature testing.
• Build internal tooling, SOPs and KBs …