Technical Security Service Delivery Manager

ABOUT LITIT

LITIT, a joint venture between NTT DATA and Reiz Tech, is a company with deep-rooted industry know-how, dedicated to innovation within the IT sector. Its primary focus is delivering high-quality solutions in the DACH region. With a commitment to excellence, LITIT combines the best of German precision, Japanese work ethics, and Lithuanian talent to provide unparalleled IT service and support to its clients.

ABOUT THE ROLE

We are seeking a proactive professional to act as the primary liaison between our clients and operational delivery teams. In this role, you will coordinate incident response efforts, manage major incidents, and ensure clear communication with stakeholders.

You will oversee remediation activities, conduct vulnerability assessments, and prioritize risks while collaborating with clients to address their security challenges. Additionally, you will assist in optimizing service delivery processes.

RESPONSIBILITIES

Using your background in SOC Service Delivery background and experience, you will:

• Act as a bridge between the Customer and the Operational Delivery Teams
• Act as a primary escalation point of contact to the customer
• Coordinate the Security Operations, Incident Response Teams and other technical resources needed to troubleshoot major incidents to determine the affected/vulnerable systems, affected/vulnerable users
  • Identify any business areas impacted and coordinate communications with all relevant stakeholders as per Major Incident Management process.
  • Coordinate the remediation and containment activities as advised by either the NTT DATA SOC or Incident Response Team.
  • Oversee, support, and manage through to completion the investigative and remediation activities in conjunction with relevant support teams.
  • Coordinate post incident investigation with relevant teams or third parties and document the appropriate report to be provided to the customer
• Provide support and guidance to NTT DATA Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations.
• Document and present to the customer the weekly and/or monthly service review reports.
• Support Senior Service Delivery Manager in review of any service delivery processes and workflows, identifying areas for optimization and implementing best practices.
• Co-ordinate the running and reporting of a risk-based vulnerabilities management including:
  • Scanning systems, networks, and applications to detect potential security weaknesses.
  • Prioritize vulnerabilities based on their risk level, potential impact, and the criticality of the affected assets, ensuring that high-risk vulnerabilities are addressed first.
  • Work with the Customer Business Owners to ensure they fully understand the risks, and can effectively coordinate the recommended remediation
• Oversee the upkeeping of the intrusion detection system (IDS) and intrusion prevention system (IPS) signatures for customer’s security gateways and Firewalls.

REQUIREMENTS

It starts with amazing people, challenging projects and a work environment that supports the creation of tangible solutions that make an impact. You will need to have a broad experience of security service delivery management and have evidence of experience in a number of the following fields of expertise:

• At least 10 years of experience in providing technical support and advice for a Security Operations Centre
• Demonstrate in-depth knowledge of Security incident Management and Security Operations.
• Excellent communication and client relationship skills to interface with clients, stakeholders, and senior leadership.
• At least 5 years’ experience in providing Vulnerability Management Services
• Demonstrable experience and knowledge in supporting and managing IDS & IPS technologies
• Significant experience and ability to manage and lead in crisis situations, ensuring a swift and effective response.
• Demonstrable experience in leading and coordinating diverse teams effectively.
• Excellent English writing skills for technical documents and improving processes (such as policies and reports).
• Outstanding English verbal communication skills with the ability to explain things in a clear and non-technical way.
• Strong attention to detail and the ability to deliver high quality work.
• A relevant and recognized professional Security / Risk / Compliance certification supporting the role, such as CISSP, CICM, GCIH, etc.

WHAT WE OFFER

• Learning opportunities with compensated certificates, learning lunches, and language lessons.
• Opportunity to switch projects after one year.
• Team building and victory celebration compensation every quarter.
• Office in Vilnius, Lithuania that offers themed lunches and a pet-friendly environment.
• Remote work opportunities.
• Flexible time off depending on the project.
• Mental health support, including psychologist consultations and seasonal activities with colleagues.
• Health insurance for Lithuanian residents.
• Referral bonuses.
• Loyalty days.
• Recognition of important occasions in your life.