Technical Operations Manager, Central Operations

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Athelas + Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care. 

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

This full-time position requires working 5 days a week in our Mountain View, CA office.

What You'll Do

• Build out scalable infrastructure to improve operational efficiencies and directly impact top line revenue and bottom line profitability

• Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency in a hyper growth environment

• Solve complex, ambiguous business problems and drive and own operational metrics (productivity, quality, scalability)

• Be responsible for owning key operational metrics, productivity is based off pushing metrics forward not time

• Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, and Account Management teams

What You Have

• 3+ years experience in software or data engineering, consulting, investment banking, or in operations at a fast-paced SaaS tech company

• B. S. or M.S. in a quantitative field, such as Statistics, Applied Mathematics, Engineering, or Computer Science from a top 20 university

• Fluent in Python, experience with API & Web Scraping

• Experience driving results as an IC and working with technical teams to drive scalable architecture

• Ability to drive the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics. 

• Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.

• Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have …