Technical Knowledge Consultant
Remote, United States
- Investigate product features and solutions in advance of any new training courses being created, to expediate content development
- Collaborate with cross-functional teams and attend Sprint calls to understand upcoming features and solutions, becoming a SME who can enable the department with creating training content, and validating documentation
- Seek out use-cases for new features and solutions, to accelerate how we enable the OneStream community
- Liaise with our support teams to understand which topics are causing concern and determine documentation / training approaches to help solve the underlying issues
- Function as a SME to the Product Knowledge department
- Use effective knowledge transfer to accelerate department deliverables
- Deliver department-level training and enablement sessions to deepen their understanding of the platform
- Act as a mentor to new hires, helping build their knowledge and understanding of the platform and solutions
- Identify shortfalls in knowledge to help enhance the value of our documentation and training content
- Help maintain and update the OneStream application used for creating new courses
- Validate content for the Release Highlights eLearning course
- Support the Documentation team by providing practical use cases for reference material, release notes and other documentation
- Support the Content Development team to ensure the technical accuracy of learning assets
- BSc/MSc in Computer Science, Finance, Accounting, or Information Technology
- 3+ years OneStream experience in a support function, working closely with engineering, enablement, delivery, and product management teams
- Technical proficiency with, and an understanding of, enterprise technologies
- Experience working in a growth organization where quick-thinking and flexibility are essential
- Analyse and communicate technical issues and lead discussion
- Accounting or finance background
- Product knowledge equivalent to a OneStream Certified Architect
- Knowledge of SQL database technologies and database management
- Knowledge of VB.net
- Innovative and creative problem-solver with a naturally inquisitive nature
- Ability to build strong relationships and communicate effectively with internal stakeholders
- Comfortable addressing and teaching groups
- Ability to learn complex technical topics and articulate their understanding to others
- Knowledge of CPM/EPM applications such as OneStream, Oracle/Hyperion, SAP, Anaplan and Tagetik
- Experience in CPM domain Financial Reporting, multi-dimensional modelling, integration, reporting, forecasting and planning
- Passion for learning new technologies and software
#LI-MS1
#LI-REMOTE Apply
Job Profile
401(k) Benefits Offered Dental Equity Life Life Insurance Medical Training opportunities Transparency Variable Comp Vision Vision, Medical, Life, Dental, 401K
Tasks- Collaboration with Teams
- Content validation
- Documentation
- Knowledge capture
- Mentoring
- Mentor team members
- Reporting
- Training
- Training & Development
Accounting AI Anaplan CPM Customer Success Database Management Documentation Enterprise technologies EPM Finance Financial Financial reporting Forecasting Go Hyperion Knowledge transfer Mentoring Multi-dimensional .Net OneStream Oracle Organization Planning Product Management SAP SQL Tagetik Technical Documentation Training Development VB.NET
Experience3 years
EducationAccounting BSc Business Computer Science Education Engineering Finance Information Technology IT MSc Technology
Certifications TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9