Technical Implementation Specialist

Job Summary

The Technical Implementation Specialist is responsible for the successful technical implementation of product at customer locations. Individuals in this role will lead technical implementations to ensure a high level of customer satisfaction.

This is a hybrid position, working 3 days a week in our North Andover, MA office when not traveling for implementations.

Salary Range: $115,000 - $125,000 per year
Position is eligible to participate in a bonus plan with a target of 10% of the base salary. Final pay determinations will depend on various factors, including, but not limited to experience level, education, knowledge, skills, and abilities. Our benefits and programs are comprehensive and thoughtfully crafted to ensure our colleagues live healthy lives and have support when it matters most.

Responsibilities

• Responsible for the technical implementation with customer counterparts (information technology, biomedical / clinical engineering / informatics)
• Supports the implementation team to identify, schedule and solve technical installation and customization issues as they arise
• Serves as the liaison between the customer and the Fresenius Kabi technical team for any issues that arise during the implementation
• Engages with customer’s technical groups for joint solution development
• Participates in customer technical support team activities as needed
• Gathers and analyzes data on the installed systems for continuous product improvement efforts
• Coordinates closely with the Implementation Project Manager to ensure that technical activities remain on schedule throughout the project. 
• Assists and delivers product presentations, as necessary, and provides sales support to include participating in RFI/RFPs and demonstrations
• Collaborates with cross-functional work teams (engineering, marketing, manufacturing, operations) to define streamlined customer support solutions
• Collaborates with sales on prospect engagements, RFP responses, etc. as required
• Travels up to 75%
• Attend local, regional, and national meetings as needed
• Participates in any and all reasonable work activities as assigned by management

Requirements

• Bachelor’s degree required (Biomedical engineering degree preferred)
• Minimum of 5 years related work experience (medical device experience preferred)
• FDA compliance experience is a plus
• Deep experience with system installation and support environments in clinical settings
• Abundant experience working with customers
• Excellent communication and collaboration skills
• Experience providing professional services to clinical environments
• Experience with integrating hospital systems including EMR integration (Epic, Cerner, Meditech)
• Experience with web interfaces and APIs, used by enterprise grade systems
• Working knowledge of Wi-Fi, networking, remote access techniques, VPNs, firewalls
• Familiarity with SQL, report generation & databases
• Experience with regulatory compliance for medical devices (complaint reporting, installation records, service records)
• Excellent team player with strong interpersonal skills
• Travel (Air/Auto) required and is based on the needs of the business
• Ability to work flexible hours and weekends to meet business/customer needs
• Ability to work effectively with all employees and external business contacts while conveying a positive, service-oriented attitude
• Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment
• All employees are responsible for ensuring the compliance to company documents, programs and activities related to Health, Safety, Environment, Energy and Quality Management System as per your roles and responsibilities

Additional Information

We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability, 401K with company contribution, and wellness program.

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.

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