Technical Implementation Manager

Who We AreRed Canary was founded to create a world where every organization can make its greatest impact without fear of cyber threats. We’re a cyber security company who protects, supports and empowers organizations to make better security decisions so they can focus on their mission without fear of cyber threats.
The combination of our market-defining technology and expertise prevents breaches every day and sets a new standard for partnership in the industry. We’re united in our commitment to customers and grounded in our values, which earned us a place on Built In's 2025 Best Places to Work list. If our mission resonates with you, let’s talk.
What We Believe In- Do what’s right for the customer- Be kind and authentic- Deliver great quality- Be relentless
Challenges You Will SolveAs a Technical Implementation Manager (TIM) you are a key piece of our customer’s first impression, activation and successful adoption of Red Canary. In addition to your incredible customer service, you are technically savvy, dependable, and self-motivated. You thrive in ambiguity and have a knack for managing competing priorities while ensuring all customers are technically set up to receive maximum value from their Red Canary investment.

What You'll Do

• Serve as a key member of the Onboarding Team, providing hands-on guidance and support to customers during the implementation phase of Red Canary products within their internal systems. 
• Engage in clear dialogue and cadence with clients to customize the Red Canary integration phase ensuring the solution aligns with client business needs and technology stack. 
• Establish the foundation for building a world class Onboarding organization by delivering best in class service while playing  a key role in developing scalable processes and measurable outcomes. 
• Partner with the Customer Success and Sales teams to successfully  scope and provision customer accounts 
• Clearly communicate technical requirements to clients to ensure data collection is handled effectively and timely
• Set clear expectations, timelines, and milestones with each customer, and meet these targets as they move through the provisioning process
• Monitor customer portals during onboarding to validate setup and configuration 

What You'll Bring

• Experience working with EDR, MDR, and licensing configuration or similar tools/systems is required
• A listener first, adept at working across internal and external teams with competing priorities.
• Understand how to prioritize customer needs and escalate if needed  to the appropriate internal team.
• Independent and self-sufficient, focused on the needs of your customers and genuinely excited about forging a path forward when none exists.
• Willing to push back on customers when in their best interest; comfortable with difficult conversations.  
• Strong written and oral communication skills with proven ability to initiate and manage relationships via phone.
• Emphasis on attention to detail and quality
• Hands on experience with Carbon Black, Crowdstrike, and/or Endgame, preferred. 
• Ability to deploy software (SCCM, JAMF, Batch), preferred.

The targeted base salary for this role is $90,158 - $119,600 per year. This role is also eligible for participation in the company's bonus program, and eligible for a grant of stock options, subject to the approval of the company's board of directors. The application deadline is April 25th, 2025.
*** Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed ***
Benefit Highlights:- 100% Paid Premiums:  Red Canary offers a 100% paid plan option for medical, dental and vision for you and your dependents. No waiting period.- Health & Wellness - Access to mental health services, Employee Assistance Program and additional programs to incentivize healthy habits.  - Fertility Benefits: All new hires are eligible for benefits as of their first day.- Flexible Time Off: Take the time you need to recharge including vacation, sick, bereavement, jury duty, and holidays. - Paid Parental Leave- Full base pay to bond/care for your new child.- Pre-Tax Plans - Red Canary offers a variety of plans to fit you and your dependent specific needs including FSA, HRA and HSA, with employer funding to offset out of pocket health care expenses. - Flexible Work Environment- With 60% remote workforce, Canaries can work virtually from almost anywhere in the US.
Why Red Canary?Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way. 
At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:https://resource.redcanary.com/rs/003-YRU-314/images/RedCanary_2025BenefitsSummary.pdf?version=0
Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Apply