Technical Customer Support Specialist

About Skillable

Skillable is a 100% remote and virtual tech company that’s modernizing the world of training. Come share your professional magic with highly talented, drive and fun colleagues who believe in the power of “skilling.” Experience what a true team focused on doing the right thing feels like! 

Our people and talent are what make us great and fun! We work together to create amazing solutions and experiences for our customers and their clients. We utilize our employees’ personal strengths to help our company grow and ensure our team is living their best, authentic life. We don’t just share our appreciation for our team members once a year with a branded mug—it’s shared on a daily basis. Our remote work environment blends the demands of work and life without the added pressure of commuting or feeling guilty about leaving early to visit the dentist. 

Come work with us and learn what teamwork and integrity blended with an emphasis on well-being and balance can do for your career! 

Skillable is looking for a Technical Customer Support Specialist to join our growing team! The Technical Customer Support Specialist will provide excellent customer experience and maintain strong professional relationships with internal and external customers.  

The Technical Customer Support Specialist will join as part of Skillable’s fun and passionate Client Experience team. They will be the primary reference point assisting with many customers, users and internal departments to ensure customer inquiries are answered accurately and efficiently. This person is to showcase strong articulation and have excellent verbal and written skills. This position is the perfect fit if you are one to love learning about our customers and being the voice for them!  

Responsibilities

• Support client engagement efforts by responding to incoming phone calls, chats, and resolving tickets in a timely manner utilizing the Zendesk Support Software  
• Work cross-functionally and at multiple levels both internally and externally with key stakeholders and customers 
• Communicate complex terms to help customers understand and address their inquiries 
• Serve as the first line of support and provide world-class customer experience  
• Ensure tickets are tagged, triaged, and addressed appropriately, promptly and within SLA limits  
• Complete ongoing training required to grow skills and proficiencies to continue thriving in this position and future roles 
• Create and maintain content related documentation for both internal and external use  
• Build and develop key relationships across the enterprise to help build internal enthusiasm …