Technical Customer Support Representative

DTN is a global leader providing insights and analytics to our customers to feed, fuel, and protect the world.  We help people make critical business decisions that impact the agriculture, oil and gas, trading, and weather industries.

It’s a difference you’ve likely felt without even knowing it. From the food on your plate to the gas in your car to the last flight you took, chances are a DTN customer made it possible. And that’s just for starters. That’s why we say, “When our customers prosper, we all win.”

Job Description:

Looking for an independent, motivated individual with good problem-solving skills to join us as a Technical Support Specialist.  You will be required to assist with technical questions regarding DTN products and services. This assistance will be provided to internal and external customers, including Fortune 500 companies, within the refined fuels industry through phone calls, online chat, and e-mail.  The Technical Support Specialist must identify, validate, and research the problems and determine the appropriate action for resolution delighting our customers during all steps. This role is a great first step into the company and opens the door to many other career opportunities!

Essential Job Functions:

• Monitor and respond to phone calls, online chat, and e-mail
• Validate problems identified with existing software tools
• Research cause of problems previously validated
• Coordinate with management and other development staff to identify the appropriate resolution to validated problems
• Monitor progress of resolutions and announces availability
• Collaborate with Development personnel, other Technical Support Specialist and Product Management to answer questions and resolve problems
• Daily interaction with customers to answer questions, ensure customer satisfaction, identify problems, and document customer requests. 
• Log all external and internal customer interactions within Salesforce

Qualifications:

• Ability to problem solve with limited information
• Good communicator both written and verbal
• Ability to work in a team environment
• Ability to multitask
• Comfortable working with new technologies
• High School Diploma/GED Equivalent is required
• Associate’s or bachelor’s degree preferred
• Knowledge of Salesforce preferred

Benefit Highlights:

• Unlimited PTO (Must take at least 3 weeks off per year in addition to 8 company holidays)
• Participation in our Short-Term Incentive Program (STIP)
• 6% 401(k) Match
• Paid Family Leave
• Wellness Program
• Employee Assistance Program (EAP)
• Competitive Medical, Vision and Dental plans
• And so much more!

The targeted hiring base pay range for this position is between $33,750 and $45,000. DTN is a pay for performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to: prior work experience, training/education, transferable skills, business needs, internal equity and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market competitive variable pay and benefits. 

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Why DTN?

OUR VISION: To be the independent, trusted source of insights to our customers who feed, protect, and fuel the world. 

OUR MISSION: Empower our customers with intelligent and actionable insights that exceed their expectations and enable their success on a daily basis. 

OUR VALUES: Customer-Focused, Forward-Thinking, People-Centric, Solution-Oriented

We have great benefits at DTN – apply today to find out more! 

At DTN, we are an equal opportunity employer. Come join us as we help feed, fuel, and protect the world!

** DTN is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled