Technical Consultant, West
Remote - United States
About Vercel:
Vercel’s Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel to build dynamic user experiences on the web.
At Vercel, our mission is to enable the world to ship the best products and that goes hand in hand with creating an environment where you can do the best work of your life.
About the Role:
Vercel is looking for a Technical Consultant to assist our Enterprise customers with technical problems and questions when using Vercel products and services. Reporting to the Manager of Technical Consulting, the Technical Consultant will be responsible for informing and training clients in the product's proper use to enhance the customer experience and improve satisfaction.
Technical Consultants need to earn our customers' trust and understand technical problems quickly. You will play a major part in the post-sales process and Enterprise customer journey. Expertise in the technical elements of the product and clarity of instruction are important competencies in this position. Success in this role will be demonstrated through improvements in the retention of Enterprise customers by delivering key technical insights and evaluations to ensure success both at launch and scale.
You have a background in frontend development, enjoy technical writing, and have a passion for digging deep to find and resolve issues. You are excited about the opportunity to involve yourself with the technical evolution of both global brands and new start-ups.
The Technical Consultant will help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey while engineering solutions to constantly improve the customer experience.
What You Will Do:
- Ensure that Enterprise customers are receiving and understanding the value of the platform.
- Provide product expertise and strategic consultation during the Enterprise customer journey.
- Provide training sessions to Enterprise customers.
- Attend onboarding and pre-production calls as a technical authority.
- Know the Vercel platform and Next.js framework inside and out, learning daily.
- Work with other members of CS to provide assistance both internally and externally.
- Develop close partnerships with the CSM team to understand customers’ goals.
- Work with external engineering and infrastructure teams to convey product gaps and needs.
- Ensure …
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Fully remote
Benefits/PerksCompensation package Flexible time off Flexible work environment Fully remote Great compensation package Great compensation package and stock options Healthcare package Inclusive Healthcare Inclusive Healthcare Package Opportunity for growth Remote Friendly Stock options WFH budget
Tasks- Conduct training sessions
- Improve customer experience
- Onboarding
- Provide product expertise
- Resolve technical issues
- Ship
CI/CD Communication Customer Success DNS Documentation Frontend development Incident Management Next.js Node.js Procedural communication React SaaS Sales Serverless Computing Technical Writing
Experience5 years
Education TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9