Technical Capability Business Enablement- (Hybrid)

Job Description

The Information Technology (IT) division of our company collaborates with colleagues across the organization to support our patients and customers worldwide. Our team comprises energetic and innovative individuals dedicated to leveraging information and technology to drive productivity, ultimately advancing our company's global impact on medical innovation.

The objective of the Technical Capability Development team is to develop the full potential of our people through deep cultivation of technical capabilities and enterprise leadership skills. We aim to provide a modern, easy and consistent learning experience with breadth and depth of capabilities, skills and proficiencies.  To focus on realizing this objective, we are hiring an Associate Director, Technical Capability Business Engagement.  The person in this role will be primarily responsible for identifying and assessing business requirements, stakeholder relationship management, execution of change management through stakeholder networks and communities, execution of communication and socialization plans, and analysis of and recommendations for outcome realization.  This role closely partners with Information Technology, Global Learning and Development and Human Resources to govern a consistent learner experience aligned to the product roadmap and skill prioritization for technologists and deliver the adoption of a learning culture in IT.

Responsibilities include:

• Collaborate and partner closely with the Technical Capability Development Product Manager to enable and realize strategic vision and direction and deliver business processes.

• Serve as lead change agent for Technical Capability Development, socializing the vision and processes

• Operationalize ways of working within IT, ensuring alignment with organizational goals and enhancing efficiency in delivering IT learning experiences

• Conduct comprehensive intake assessments to identify and measure strategic fit for product roadmap. Make recommendations to leadership from obervations, assessments, interviews, surveys, and feedback loops. 

• Activate and drive an IT Learning Council to create synergies across IT for a consistent and cohesive learning experience, including change enablement and simplified communications

• Maintain cross-organizational stakeholder relationships to foster strong partnership and alignment with our core objectives and value realization

• Deliver comprehensive change assessments, adoption plans and interventions to facilitate the adoption and integration of existing and new learner experiences through DigitalYou

• Collaborate and partner closely with IT and GL&D communications teams to align on communications and socialization plans, message content and impact and identify appropriate audiences

• Create and write communications templates, blurbs, news articles and review and ratify same with IT and GL&D communications teams, TCD leadership, and others as necessary

• Implement sustainment strategies to reinforce changes introduced through IT, ensuring long-term adoption and integration into daily IT operations

• Collaborate closely with IT leadership and cross-functional teams to embed new processes and behaviors that support ongoing skill development and alignment with business objectives

Education:

• Bachelor's degree

Required skills and experience:

• Manage stakeholder relationships with the IT Capability/Skill leads to facilitate and coordinate the monthly Technical Capability Development Council forum and follow through on any actions; act as a single point of contact for the Council to assess their needs and requirements from our centralized services; continuously socialize our strategy and roadmap with them to seek input, feedback, and requirements.

• Lead and execute organizational change management activities, change intent strategy, and change interventions to drive adoption of development as a mindset and increase technical proficiency across IT.

• Lead, execute and deliver communications activities such as written communications, awareness campaigns, socialization, presentations, and other culture adoption methods supporting our business objectives.

• Conduct business analysis using the Technical Capability Development assessment and prioritization business process criteria to determine strategic fit and make recommendations for the product roadmap to meet our business objectives.

• Identify business process improvement opportunities to meet business requirements more efficiently and focus on customer success while building and increasing trust across our communities.  Introduce new methods and techniques to challenge and advance our ways of working and stay relevant with changing policies and standards.

Preferred skills and experience:

• Be a thought leader for Technical Capability Development and offer points of view and perspectives that consider stakeholder needs and feedback, industry trends, current state challenges and future vision aspirations.

• Implement and manage the governance framework for the Technical Capability Development product roadmap to provide product oversight and measurable value, identify and mitigate risks and issues, and recommend opportunities with proposed solutions to the product manager and skills lifecycle manager.

• Conduct quarterly sprint planning and regular retrospectives to ensure roadmap delivery is aligned with stakeholder needs.

• Contribute to the Technical Capability Development blueprint, playbook, business process and detailed designs.  Use business architecture to update concepts, flows, criteria and measures.

• Partner with the Global HR and Learning and Development teams to share and regularly review stakeholder feedback and how it may influence blueprints and playbooks.

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

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Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace.  All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected US salary range:

Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

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