Technical Account Manager

About Us

Screenverse stands as the world's largest and most diverse digital screen network. Our approach blends top-tier technology with exceptional talent to optimize the monetization of digital screens in the physical world for our networks. As programmatic experts, we provide a streamlined experience through a single access point, offering expansive reach through our extensive coverage and delivering comprehensive support alongside strategic collaboration.

We offer a fully remote, flexible work environment with a culture that is open and transparent, with an approachable management team who engage with the entire company on a weekly basis. If joining an expanding team with opportunities for professional growth is what you are looking for in your next role, then Screenverse is the place for you. 

Summary of Job’s Purpose 

As our Technical Account Manager (TAM), you will be working closely with our client-facing teams to ensure the technical success of our customers. Your role will involve elements of project management to ensure a streamlined and efficient onboarding of new customers, as well as being the technical subject matter expert with our existing customers in collaboration with our Supply team.  

The Position

• Act as the technical voice of truth to help strengthen customer relationships alongside the Supply Success team.

• Guide new publishers through the onboarding process and educating them on technical best practices will fall under your remit. 

• Collaborate with external vendors/partners such as SSPs, publishers, ad exchanges, and CMS platforms to ensure successful integrations.

• Identify gaps in customer knowledge and create documentation to address these areas. 

• Participating in discovery sessions to understand customer technical requirements will be important to help ensure customer success. 

• Debug delivery issues for campaigns running on Screenverse publishers.

• Collaborate with the product and engineering team on customer feedback and product improvements.

Requirements

• Familiarity with web APIs, JSON, and Postman (Please note, there will be a web API / JSON technical assessment during the process).

• Customer-facing experience or you have the ambition to step into this type of role. 

• The ability to troubleshoot problems and identify solutions. 

• Willingness to learn about complex systems and how it helps our customers. 

• A keen interest in the DOOH space. 

• Strong experience utilizing Excel and similar tools. 

Nice to have:

• Knowledge of SSPs, DSPs, and ad exchange interactions.

• Existing knowledge of DOOH / pDOOH.

• Prior experience with any modern programming languages.

• Prior experience within technical account management or customer success for a technical product.

Salary is based on a range of factors that include relevant experience, knowledge, skills and other job-related qualifications. We expect the base salary range for this role to be between: $75K - $95K.

Screenverse is An Equal Opportunity Employer. All qualified applicants shall receive equal consideration regardless of race, color, religion, gender, marital status, gender identity or expression, sexual orientation, national origin, age, veteran status, or disability.