Technical Account Manager

General information

Date Tuesday, January 21, 2025 Location US - Remote Remote/Hybrid Yes Position Level Individual Contributor I Employment Type Full time Career Field Information Technology Pay Type Annually Pay Range
$ 90,000 - $ 100,000

Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in 14 states across the USA. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.
JOB SUMMARY   The Technical Account Manager (TAM) reports to the Senior Director – Systems and is the technical solution advocate for information technology (IT) services supporting one or more major operating companies. The TAM specializes in IT project facilitation, understands business process requirements, and works with the Product team to prioritize system solutions and repairs to complement business strategies and goals. The TAM is responsible for building and maintaining strong relationships with internal clients, ensuring successful project delivery, and acting as a bridge between internal clients and our technical teams. The TAM’s primary goal is to help internal clients harness the power of IT to optimize their operations and achieve their business objectives. The incumbent is people-oriented, with a demonstrated ability to work with others to achieve results.     JOB DUTIES

• Serve as the primary point of contact for technical issues and inquiries
• Build and maintain strong, lasting relationships with internal clients
• Develop a deep understanding of the company's products and services to include technical features, functionalities, and capabilities
• Conduct regular assessments to ensure alignment with the company's offerings
• Work closely with clients to identify their technical requirements, challenges, and goals
• Provide technical support, training, and guidance to clients while helping them to troubleshoot issues, optimize their use of products and services effectively
• Create and deliver training materials, workshops, and webinars as needed
• Develop and maintain account plans that outline the client’s technical needs and identify strategies for achieving their goals
• Collaborate with clients to develop a roadmap for success
• Collaborate with internal technical teams to identify and implement solutions that address client-specific technical requirements or challenges
• Serve as an advocate for the client within the company, ensuring their technical issues are prioritized and resolved promptly
• Collaborate with clients to define project scopes, goals, and deliverables
• Develop project plans, timelines, and budgets, ensuring projects are delivered on time, within budget
• Coordinate and facilitate project meetings, ensuring clear communication between the clients and internal technical teams
• Monitor project progress and track key performance indicators (KPIs)
• Mitigate project risks and resolve issues in a timely manner

  QUALIFICATIONS

• Bachelor's degree in a relevant technical field or equivalent work experience
• Strong technical knowledge and understanding of the company's products or services
• Excellent communication and interpersonal skills
• Problem-solving and troubleshooting abilities
• Client-focused with a strong commitment to customer satisfaction
• Project management skills to handle multiple client accounts simultaneously
• Ability to work collaboratively with cross-functional teams
• Experience in a similar role, preferably in a technology or software company
• Ability to work flexible and/or extended hours, if needed, to meet the job requirements
• Employees must provide their own reliable internet if working a remote/hybrid position.

  The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
WHAT'S IN IT FOR YOU
When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.
As a Consumer Direct Care Network team member you will receive:

• A rewarding career helping others
• Fun and engaging work environment built on team unity
• Job satisfaction knowing you make a difference in the work you do and lives we serve
• Professional training to help advance your skills for career development

Based on your position and employment status, you may be eligible for:

• Medical, Dental, and Vision Insurance
• Accrued Vacation with no waiting period
• Two Paid Floating Holidays
• Nine Paid Federal Holidays
• Paid Safe Sick Time with no waiting period
• Instant Earnings Option
• 401(k) Retirement plan
• Company-Paid Life Insurance
• Supplemental Life, Accident, Critical Illness, and Hospital benefits
• Short and Long-Term Disability
• Paid Parental Leave
• Flexible Spending Account
• Employee Assistance Program
• Pet Insurance

WHO WE ARE
Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.
Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!
The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.
Base Min. $ 90,000 Base Max. $ 100,000 Apply