Technical Account Manager - Remote - US

About the Job:

As a Strategic Technical Account Manager, you'll lead our mission to enhance customer experiences, build lasting partnerships, and seamlessly integrate LaunchDarkly into their existing. You'll collaborate with clients to address technical challenges, align LaunchDarkly with their goals, and create tailored Success Plans. Your role includes optimizing their use of LaunchDarkly, finding innovative integration opportunities, and advising new business units on effective strategies. You'll work closely with our Revenue Account Team to drive mutual value and build strong relationships, promoting the advanced use of LaunchDarkly in existing accounts and expanding our networks.

Responsibilities:

• Trusted Advisor: You understand our customers like no other. A proven track record of uncovering and managing top-line corporate objectives. Your technical expertise in the DevOps space allows you to drive more holistic conversations with the clients toward more comprehensive solutions. Armed with that information, you’re able to provide frameworks and guidance on change management which get them to consider additional core services that fit their overall business goals and guide them towards a more advanced and valuable implementation of LaunchDarkly. 
• Expand your network: Driving the optimal experience for our customers requires working closely with our counterparts at technical partners being leveraged by our clients. The better together conversation drives a much more comprehensive solution for our customers and can reduce the change management burden immensely.
• Detect and Diagnose risks and develop plans: You’ll work to proactively identify and diagnose risks that may inhibit a customer’s success and work with the account management team to get the customer back on track. You’ll identify possible churn or contraction risk early and work with the wider account and renewal management team on revenue forecasting and …