Technical Account Manager - Remote US

InfluxData is the creator of InfluxDB, the leading time series platform used to collect, store, and analyze all time series data at any scale. Developers can query and analyze their time-stamped data in real-time to discover, interpret, and share new insights to gain a competitive edge. InfluxData is a remote-first company with a globally distributed workforce. For more information, visit www.influxdata.com.

The ideal Technical Account Manager (TAM) prioritizes their customers' success, communicates exceptionally well, acts professionally, strives to exceed expectations, enjoys building relationships, collaborates effectively with others, and can quickly learn new technologies. As a trusted advisor, the TAM will demonstrate their customer success track record by communicating effectively with partners and leveraging their extensive knowledge of the Influxdata platform to provide solutions that meet the customers' business needs. They will forge strong relationships with their customers and account teams, develop a deep technical understanding of their Influxdata implementation, and share best practices to provide proactive services. When significant incidents occur, the TAM will act as the point of contact, taking ownership of the customer's expectations and communication throughout the resolution process.

What you'll be doing:

• A team-focused and collaborative mindset.

• Passion for working with customers and taking ownership of their success.

• Background in problem-solving, including debugging and troubleshooting.

• Advocate for customers by prioritizing their interests and product quality within the development and product management domain.

• Ensure customers are fully adopting and expanding utilization of the InfluxData Platform.

• Develop a deep understanding of the customer's technical landscape and product usage.

• Enhance support capabilities by documenting customer environments, plans, and modifications.

• Identify potential customer needs to drive increased InfluxData utilization while highlighting technical obstacles and upsell opportunities.

• Guide customers during …