Technical Account Manager - OpenShift Container Platform

About The Job

Red Hat's North American Public Sector Services team is looking for an enterprise-level engineer with a background in Platform-as-a-Service and container technologies to join us remotely in the U.S Central or Eastern Time Zone. In this role, you will partner closely with  public sector customers to provide architectural guidance and implementation advice for the Red Hat OpenShift Container Platform suite of solutions. This is not a sales role. You'll be a dedicated customer engagement associate and a member of the Red Hat engineering and technical support teams. As a Technical Account Manager, will provide a level of premium support that builds, maintains, and grows long-lasting customer loyalty by tailoring support for our customer's environments, facilitating collaboration with their other vendors, and advocating on their behalf.

Applicants with the U.S. Central or Eastern Time Zones are preferred and U.S. citizenship is required to fulfill a government contract.

What You Will Do

• Support enterprise customers in implementing automated and containerized cloud application platform solutions
• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
• Perform technical reviews and share knowledge to proactively identify and prevent issues
• Gain understanding of customer technical infrastructures and environments, hardware, and offerings
• Collaborate with internal engineering, development, product management, and technical support teams to resolve issues
• Manage customer cases and maintain clear and concise case and customer documentation; craft customer engagement plans
• Build trust with customers and serve as their advocate within Red Hat; analyze and present periodic reviews of operational performance to customer leadership
• Manage and grow customer relationships by delivering attentive, relationship-based support
• Provide hands on keyboard support as needed
• Travel as needed to visit customers

What You Will Bring

• Must be a U.S. citizen to fulfill government contract
• A strong combination of technical and customer-facing skills and a willingness to embrace and further develop both
• Knowledge of Platform-as-a-Service (PaaS) cloud solutions like Red Hat OpenShift
• Experience with Docker containers and Kubernetes container cluster manager
• Experience with cloud management, like Red Hat Cloud Suite, and IT automation, including Red Hat Ansible Automation Platform
• Competent comprehension of enterprise architecture and strategic business drivers
• Direct experience with a variety of hardware vendors
• Ability to manage multiple issues and projects with shifting priorities and timelines
• Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely
• Comprehension of continuous integration (CI) and continuous delivery (CD) concepts
• Familiarity with source code management tools like Git or SVN
• Software engineering background is a plus; experience with RPM-based Linux and Java technologies
• Willingness to provide after hours coverage, including on-call duty
• Ability to make occasional on-site customer visits

The following are considered a plus:

• Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering
• Red Hat Certified Engineer (RHCE) certification
• Experience working in DevOps environments
• Experience deploying applications in cloud environments and developing containerized applications
• Experience with cloud computing and different cloud providers like Microsoft Azure, Amazon Web Services, Google Compute Platform, or IBM Cloud
• Experience with Red Hat technologies like Red Hat Enterprise Linux, Satellite, OpenShift Container Platform, OpenStack, Ansible Automation Platform, etc.

 #LI-AL2

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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