Technical Account Manager - OpenShift Container and Ansible Automation Platforms

About The Job

The Red Hat Public Sector Technical Account Management team is looking for an enterprise-level engineer with a background in OpenShift Container and Ansible Automation Platform technologies to join us remotely in the Huntsville, AL area as Technical Account Manager. In this role, you will partner closely with a public sector customer to provide architectural guidance and implementation advice for the Red Hat OpenShift Container Platform and Ansible Automation Platform suite of solutions. In this pivotal role, you will act as a crucial liaison between the company, the customer, and organizations across Red Hat. Your primary focus will be on facilitating communication, coordination, and collaboration across different teams to ensure the successful implementation and optimization of Red Hat's multi-product solutions. This role requires a unique blend of technical expertise, communication skills, and strategic thinking to bridge gaps, align objectives, and drive positive outcomes for all stakeholders involved.

What You Will Do

• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams
• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation
• Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments
• Support customers implementing automated and containerized OpenShift cloud application platform solutions
• Specialize in Ansible Automation Platform, providing expertise on its implementation and use
• Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams
• Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage
• Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
• Provide strategic advice and guidance on current and future Red Hat products and solutions
• Manage customer cases, maintaining clear and concise documentation
• Collaborate with engineering, R&D, product management, and technical support teams
• Create and maintain technical documentation for issue resolution and knowledge sharing
• Manage and grow customer relationships through attentive, relationship-based support
• Visit customer in Huntsville 2-3 times weekly to ensure exceptional service experience

What You Will Bring

    
• Active Secret or Top Secret DoD security clearance; must be a U.S. citizen to fulfill government contract
• Prior customer experience in a technical support, software development or engineering, or quality assurance organization
• Experience with Platform-as-a-Service (PaaS) cloud solutions, including Red Hat's OpenShift Container Platform
• Experience with container …