Technical Account Manager - (EMR Implementation Experience Required)

 

Technical Account Manager - (EMR Implementation Experience Required)

 

What you will be doing:

The Technical Account Manager (TAM) manages a portfolio of customers who have implemented our Enterprise Analytic technology solutions with the goal of increasing product usage, expansion and overall adoption to ensure member value. This position is an integral part of Premier’s long -term relationship with its customers.  The efforts put forth by this person will directly impact the value realized and the ultimate success of the business relationship. Beyond direct interaction with our customers, TAM’s will work with internal Premier technical business units to ensure customer needs are being met in a timely manner. To succeed in this role, this person must have an intense focus on customer value with strong influence abilities.

Key Responsibilities

Responsibility #1

Develop strong customer relationships that enable Premier to become a trusted advisor to our customers.
Execute programs to ensure that Premier is fully aware of the customer's adoption level, value realization, and overall satisfaction with the enterprise technology solution(s).

Responsibility #2

Collaborate cross functionally to achieve customer satisfaction and resolve customer issues in a timely fashion.
Collaborate with Sales Account Management and executives to identify areas of solution expansion and adoption opportunities.

Responsibility #3

Provide business acumen for customers and strive to understand the business problem we are solving in order to best manage the evolution of the solution and exceed customer expectations.

Responsibility #4

Develop strong technical understanding of all Enterprise Analytic products.

Responsibility #5

Work with the product management and product development organization to channel client feedback and solutions into future releases of the product(s).

​Required Qualifications

Work Experience:

Years of Applicable Experience - 5 or more years

Education:

High School Diploma or GED (Required)

 

Preferred Qualifications

Skills:

       •     Program management experience
       •     Technology experience
       •     Healthcare analytics/data experience
       •     Able to support Premier customers during their working hours.
       •     High level knowledge of enterprise IT organizational, business, and technical environments
       •     Understanding of enterprise software implementation practices
       •     Enthusiastic personality and self-starter with an ability to identify areas for improvement.
       •     Strong time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure.
       •     Strong analytical skills, detail-oriented, persistent, and not afraid to ask questions.  Able to analyze, implement and improve complex systems/processes.
       •     Excellent oral and written English communication skills.
       •     Willingness to travel; travel could be up to 10-25% depending on location of customers.
       •     Preferred Qualifications
       •     Relevant Experience to include:
       •     Able to support Premier customers during their working hours.
       •     High level knowledge of enterprise IT organizational, business, and technical environments
       •     Understanding of enterprise software implementation practices
       •     Minimum of 5 years of IT customer service experience / strong customer focus
       •     Minimum of 5 years of technical account management, engagement management, system implementation, technical support or system integration consulting experience
       •     Minimum of 2 years of experience communicating with internal Senior Management and managing multiple, simultaneous, cross-functional work streams
       •     Enthusiastic personality and self-starter with an ability to identify areas for improvement.
       •     Strong time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure.
       •     Strong analytical skills, detail-oriented, persistent, and not afraid to ask questions.  Able to analyze, implement and improve complex systems/processes.
       •     Excellent oral and written English communication skills.
       •     Willingness to travel; travel could be up to 10-25% depending on location of customers.
       •     Ability to work outside of normal business hours during extraordinary events to ensure customer satisfaction and success.

Experience:

       •     Able to support Premier customers during their working hours.
       •     High level knowledge of enterprise IT organizational, business, and technical environments
       •     Understanding of enterprise software implementation practices
       •     Minimum of 5 years of IT customer service experience / strong customer focus
       •     Minimum of 5 years of technical account management, engagement management, system implementation, technical support or system integration consulting experience
       •     Minimum of 2 years of experience communicating with internal Senior Management and managing multiple, simultaneous, cross-functional work streams
       •     Enthusiastic personality and self-starter with an ability to identify areas for improvement.
       •     Strong time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure.
       •     Strong analytical skills, detail-oriented, persistent, and not afraid to ask questions.  Able to analyze, implement and improve complex systems/processes.
       •     Excellent oral and written English communication skills.
       •     Willingness to travel; travel could be up to 10-25% depending on location of customers.
       •     Ability to work outside of normal business hours during extraordinary events to ensure customer satisfaction and success.

 

Additional Job Requirements:

• Remain in a stationary position for prolonged periods of time 

• Be adaptive and change priorities quickly; meet deadlines 

• Attention to detail 

• Operate computer programs and software 

• Ability to communicate effectively with audiences in person and in electronic formats.   

• Day-to-day contact with others (co-workers and/or the public) 

• Making independent decisions 

• Ability to work in a collaborative business environment in close quarters with peers and varying interruptions 

 

Working Conditions: Remote

 

Travel Requirements: Travel 1-20% within the US

 

Physical Demands: Sedentary: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves remaining stationary most of the time. Jobs are sedentary if movement is required only occasionally, and all other sedentary criteria are met.

 

Premier’s compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees. Premier’s internal salary range for this role is $80,000 - $148,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets, internal equity, education, unique skills/experience, and geographic location. Premier utilizes a wide-range salary structure to allow base salary flexibility within our ranges.

Employees also receive access to the following benefits:

·       Health, dental, vision, life and disability insurance

·       401k retirement program

·       Paid time off

·       Participation in Premier’s employee incentive plans

·       Tuition reimbursement and professional development opportunities

Premier at a glance:

• Ranked #1 on Charlotte’s Healthiest Employers list for 2019, 2020 and 2022, and 49th Healthiest Employer in America (2022)
• ​Named one of the World’s Most Ethical Companies® by Ethisphere® Institute for the 13th year in a row
• The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting
   

Employees receive:

• Perks and discounts
• Access to on-site and online exercise classes
• Paid time off to volunteer in their communities

Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.
 

Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply.  EEO / AA / Disabled / Protected Veteran Employer.

Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to diversity_and_accommodations@premierinc.com or contact Premier Recruiting at 704.816.5200.

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