Technical Account Consultant, Talent

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

You are the "Talent Solutions Expert" for Rippling's customers.

You’ll expertly navigate and optimize our suite of talent products; including Recruiting, Review Cycles, Head Count Planning and Compensation Bands. You’ll provide insightful guidance on best practices for talent management, advocate thoughtfully for your customers' talent needs, and build trusted relationships with HR administrators. If this sounds exciting, great – you'll be doing all of that each day!

What you will do

• Project Manage: Collaborate with various teams internally and externally to execute project engagements and help customers optimize their use of Rippling's talent solutions.
• Drive adoption: Encourage customer adoption of key talent features and consult with them on best practices to seamlessly integrate Rippling into their HR workflows.
• Offer white-glove service: Ensure customers feel supported and engaged through attentive, personalized guidance and product enablement, particularly in talent management.
• Become a product expert: Be the go-to resource for both customers and coworkers on Rippling's talent products by your 90th day.

What you will need

• 3+ years of SaaS experience in customer success, consulting, implementation, or support.
• Preferred: 2+ years of experience with talent management products, enabling customers with recruiting, learning, performance reviews, and compensation solutions.
• Passion for helping customers and colleagues succeed in talent management.
• Ruthless prioritization and time management skills.
• Master project/task manager – you never drop the ball.
• Ability to explain complex scenarios in simple, clear written or verbal communications.
• Strong attention to detail and ability to solve complex, interdependent HR problems.
• Interest in actively working with product and engineering teams.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.  For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

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