Team Lead, Account Management

Company

Navitus

About Us

Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.

Pay Range

USD $77,545.00 - USD $95,148.00 /Yr.

Work Schedule Description (e.g. M-F 8am to 5pm)

M-F 8am-5pm, CST

Remote Work Notification

ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

Overview

Due to growth we are adding a Account Management Team Lead to our team!

 

As a Team Lead, Account Management, you will lead a team of Account Managers and Sr. Account Managers as well as hold a small book of business comprised of key accounts. The Team Lead will be responsible for the coaching, development and performance of a team as well as serve as a resource for escalated client situations. Coaching the team on the core competencies of their role will be an essential part of your responsibilities. The Team Lead will serve as a member of a client account team that values our client relationships and operational excellence and will play an integral role as the face of our organization to clients daily. Will be responsible for leading projects and operational ownership for some of our most complex and strategic client accounts.  Lead the operational execution of client strategies and plan design and serve as the voice of the customer cross-functionally throughout the organization. The Team Lead, Account Management reports to the Director, Client Services Operations with indirect accountability to Account Executive and Clinical Account Executive account team partners.

 

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team? 

• Lead a team of 5-10 Account Managers and Sr. Account Managers
• Provide feedback and coaching to team members on a regular basis to create accountability and sustain performance
• Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention
• Facilitates and/or participates in client meetings to advise and advance resolution of open action items and/or provide routine status updates
• Facilitates the process for benefit changes on behalf of clients and provides direction on how those changes need to be implemented
• Responds to client inquiries, issues and concerns in a timely, concise and accurate manner
• Supports client renewal activities in partnership with the Account Executive and Clinical Account Executive
• Supports clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support and other tasks as needed
• This role may require participation in conference calls, attendance at meetings or, travel outside of normal business hours
• Other duties as assigned

Qualifications

What our team expects from you?

• Bachelor's degree in business, marketing, hospitality management or related area or equivalent experience
• Knowledge of pharmacy benefits management, insurance or health care industry
• 1 + years of leadership experience – direct or indirect
• Demonstrates experience in coaching and/or developing others
• 2+ years of account management experience with increasing levels of responsibility
• 5+ years of experience in a customer service role
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus?      • Top of the industry benefits for Health, Dental, and Vision insurance      • 20 days paid time off      • 4 weeks paid parental leave      • 9 paid holidays      • 401K company match of up to 5% - No vesting requirement      • Adoption Assistance Program      • Flexible Spending Account

 

 #LI-Remote

Location : Address

Remote

Location : Country

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