Systems/Network Manager

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

SYSTEMS/NETWORK MANAGER

Job Location:

Division of Technology Services
1400 West Washington Street, Phoenix, Arizona 85007

Posting Details:

Salary: $103,000 – $113,000 

Grade: 29

Closing Date: March 19, 2025

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team!

DES is seeking an experienced and highly motivated individual to join our team as an Identity and Access Management (IAM) Manager. This position is an IT leadership role whose primarily responsible for the development and support of Identity and Access Management standards, procedures, systems, and tools. As well as leading the technology delivery of IAM solutions while adhering to established regulations and policies throughout the enterprise. This individual will serve as a point of contact and responsible party for audit responses and finding resolution in relation to applicable access management controls. The IAM manager position requires the ability to work in a team environment with specialized IT professionals skilled in enterprise level technologies and architecture. This position also requires a self-motivated individual that can work with minimal direct supervision.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords flexibility, autonomy and trust. Across our many agencies, boards, commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• Adapting unit and agency plans and priorities to address resource and operational challenges. Ensuring proper incident management, problem management, and root cause analysis processes are followed, ensuring maximum business uptime and minimal business disruption.
• Make decisions guided by policies, procedures, and business plans and partnering with senior leaders to provides the right access to the right people at the right time for all technology platforms and applications, keeping enterprise systems on-line and operational in accordance with agency policies, operational standards, and guidelines.
• Oversight of support and maintenance, governance, and customer service of identity and access management. Working with auditors and senior leadership to ensure IAM related responses to audits and audit findings are prompt, accurate, and complete.
• Assist with direction and execution of an IAM roadmap that meets requirements including, but not limited to, security for hybrid cloud deployment, cloud/mobile computing, fine grained access control, policy driven security, role-based identity management, access management, and privileged access management, user provisioning/de-provisioning, and federation.
• Manage professional employees and/or supervises medium to large complex technical or business support or production operations team(s) along with providing leadership to staff. Plans and directs the day-to-day functional activities of assigned staff.
• Creates and promotes a productive work environment, ensuring that necessary skills and competencies are in place to meet goals of the unit.
• Provides technical guidance to employees, colleagues and/or customers. Utilizes Active Directory, ADFS, Okta, and Azure. Active Directory, Access Management, Privilege Account management, and access audit responses.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Responding promptly to customer needs, taking a customer-centric approach to problem solving
• Putting systems and procedures in place to assure that all relevant information is shared consistently
• Thorough working knowledge of interrelationships among various internal and external organizational functions
• All facets of management and leadership, as well as a vision for the specific business program/function being managed
• Cloud technologies and applications

Skills In:

• Managing medium to large teams
• Customer service.-Interpersonal, written and oral communication.-Collaboration
• Defining immediate and long-term goals, priorities, and operational plans to ensure team goals are aligned with the goals and priorities of the organization
• Advocating technology

Ability to:

• Meet commitments, manage difficult or emotional customer situations and foster relationships
• Use time efficiently, communicating activities and results as appropriate and plans the work of others to sustain agency objectives
• Work collaboratively in teams and across organizations
• Synthesize feedback and adjust plans accordingly
• Apply creative solutions to business. problems to ensure business needs are met
• Effectively work with a diverse group of technical and non-technical individuals and teams

Selective Preference(s):

This ideal candidate for this position will have:

• Bachelor's degree plus 5 or more years of related experience in related discipline (or equivalent experience).
• Identity System Administration or SSO experience 3+ years
• Management experience 5+ years
• IT Operations experience 3+ years

Pre-Employment Requirements:

• Employee shall obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements for a Level One card pursuant to Arizona Revised Statute 41-1969.
• This position may require driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please contact us at (480)536-3791 or OODHRstaffing@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480)536-3791 or OODHRStaffing@azdes.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

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